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Application support administrator

4 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

You want toGive customers and internal users an excellent and stress-free experience while reaching out to supportDiagnose and find root causes to issues raised by customers and end usersLog, track and manage support tickets using a ticketing systemBuild a knowledge base for problem diagnosis and resolutionSetup processes and infrastructure to help increase efficiencies and reduce turn around times on support ticketsMentor and guide junior members of the teamWork closely with 1st level support, the development and the quality assurance team to swiftly resolve issues as well as improve product quality and stability
You haveMore than 2- 5 years of experience working in a technical support teamComfortable writing SQL queries to help diagnose issueFamiliarity with Javascript / PHP /. Net / Python or similar programming languagesFamiliarity with command line for LinuxA never give up attitude while trying to find the root cause of issuesTake pride in solving issues quickly and contributing towards the improvement of product quality and stabilityAn ability to understand issues faced by the user and have a thought process that is geared towards problem-solvingExcellent verbal and written communication skills
  • Willing to be on call over the weekends / holidays in a rostered setup.