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Application Support Specialist

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time
Job Overview

This role is responsible for ensuring the smooth operation of software applications for customers. The ideal candidate will have a strong background in IT and excellent communication skills.

Key Responsibilities
  • Install and maintain software applications for customers
  • Provide technical support and training to clients
  • Develop and maintain documentation on software user guides and customization requests
  • Resolve customer issues through remote troubleshooting and debugging
  • Track and follow up on customer outstanding issues
Requirements
  • Diploma in an IT-related field
  • At least 1 year of experience in L1 support
  • Good command of written and spoken English
  • Proficient in SQL commands and networking
  • Ability to multitask and set priorities
Skills
  • Software Maintenance
  • Software Documentation
  • Technical Support
Experience Level

1 - 3 Years of Experience

Junior Executive

Job Specialisation

General IT