Sales Senior Engineer or Engineer

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Watlow Full time
Sales Senior Engineer or Engineer (New role based in Kuala Lumpur)

Watlow Federal Territory of Kuala Lumpur, Malaysia

We solve the world's toughest and most important thermal problems. As a world-class industrial technology and thermal products leader, Watlow designs and manufactures heating solutions consisting primarily of electric resistive heaters, temperature sensors, temperature and power controllers and supporting software – all the components of a thermal system. We partner with our customers to optimize thermal performance, decrease design time, and improve the efficiency of products and applications. Watlow brings 100 years of experience to numerous industries, including semiconductor processing, clean environment technology, energy generation, diesel emissions, medical and food service equipment.

Position Summary

  • Identify and win sales opportunities to realize strategic objectives within Area of Responsibility (AOR) and provide product and application knowledge for customers and other Sales team members.
  • Responsible for the advanced skills of sales positioning, product instruction and customer application solving techniques. They are known subject matter experts in the applications of thermal products with a strategic focus on attraction and retention of accounts within assigned coverage areas.

Functional Contribution (Contribution Matrix)

  • Serves as a Subject Matter Expert (SME);
  • Manages day to day operations;
  • Interprets policies and changes to policy;
  • Applies experience and expertise to reach solutions;
  • Recognizes, analyzes, and summarize trends;
  • Understands the business operations;
  • Facilitates, coaches, and mentors others;
  • Solves complex problems;
  • Leads process improvement in area of expertise;
  • Understands the industry and the competitive environment of the organization;
  • Determine how new technology can be incorporated into current environment;
  • Determines scope, budget, and implementation timeframes of assigned projects; Controls expenses;
  • Understands the financial aspects of the business;
  • Makes sound decisions based on evaluation of available information;
  • Manages internal and external two-way communications to promote the best interest of all parties;
  • Develops strong relationships and provides effective communication, prioritization, and alignment;
  • Promotes consensus;
  • Identifies team member development needs and provides career coaching and planning assistance;
  • Demonstrates the Watlow Way (WW) Leader Behaviors

Skills, Abilities and Mastery (Responsibility Matrix)

Services

  • Provides detailed Product, Application and Thermal System knowledge to customers;
  • Utilizing proven sales tactics identify and close sales opportunities to realize strategic objectives within Area of Responsibility (AOR);
  • Calls on Advocate and Key level customer accounts to identify thermal solution needs;
  • Closes orders via team selling in AOR;
  • Establishes goals and monitors progress toward revenue goals & territory targets;
  • Responsible for new product promotion and training within AOR;
  • Translates the enterprise business needs into tangible actions to achieve sales goals;
  • Discerns customer queries and escalations to determine appropriate response(s) and resolutions;
  • Mentors sales team members and factory support staff on complex selling situations;

Planning

  • Participate in account strategy development with other sales channels and professionals;
  • Work with internal technical sales support to develop on quote / proposal delivery and negotiations;
  • Coordinate customer issue resolution with internal resources;

Business Partner

  • Work closely with marketing on sales collateral needs and opportunities;
  • Partner with marketing on Environment of the Customer / Voice of the Customer (EOC/VOC) opportunities, product life cycle, and other product management initiatives;
  • Build collaborative relationships to improve customer value;

Center of Expertise (COE)

  • Opportunity Management Process understanding;
  • Lead Management Process;
  • All levels of Product Quote Generation and Pricing Execution (within the pricing and quoting guidelines);
  • CRM;
  • Forecasting;
  • Watlow Business System (ie Customer Segmentation, Chip Color);
  • Establishes and adheres to selling process

Education, Experience and Certification Requirements

  • Bachelor's degree in related field for applicable jobs and 8+ years' experience;
  • Technical certificate considered with appropriate experience and performance;
  • Leadership training

Additional Information Regarding to this Position

  • Involve in business development and growth oriented with proven track records;
  • Familiar with the local market;
  • Must be very aggressive and willing to hunt and pursue sales growth;
  • This role is based in Malaysia (Kuala Lumpur) and will be frequently travelling in Malaysia, Singapore, Thailand (quarterly);
  • Must be result oriented;
  • Strong communication skills in Mandarin / Mandarin-literate to engage with Mandarin-speaking clients;
  • Prefer individual who have 5-10 years of direct sales experience in the Industry Sales, Life Sciences, medical and clinical, Food and beverage, pharmaceutical, energy, oil and gas, power, renewable energy industry or expertise in OEM business development with USD5-10M sales responsible revenue year over year growth.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Sales and Business Development
  • Industries
  • Industrial Machinery Manufacturing, Manufacturing, and Oil and Gas
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