Sales Coordinator Team Lead

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Sdn Bhd, OneStoreHub Pte Ltd Full time

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.

At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey that you'd like to embark on, keep reading

In the Sales Coordinator Team Lead role, you will play a key part in driving the sales funnel's efficiency and effectiveness. You will manage a team responsible for lead generation and coordination, ensuring optimal conversion rates from lead to sales. This role involves overseeing communication channels such as calls and chats to ensure timely and high-standard responses, all while adhering to established processes. You will also engage in regular team coaching and development, fostering both the soft skills and strategic thinking needed for success. Additionally, you will have the opportunity to identify gaps in the sales funnel, propose solutions, and lead your team in executing them effectively.

What you will do:

  1. Oversee the day-to-day operations of a team consisting of Lead Generation Specialists and Sales Coordinators to ensure effective management of the sales funnel.
  2. Monitor and review lead quality and volume, ensuring optimal conversion rates from leads to meetings.
  3. Lead daily huddles to address blockers and team concerns, and provide coaching through roleplays and shadowing sessions.
  4. Conduct weekly leadership meetings to discuss strategic plans and improve the performance of the Sales Coordinator team.
  5. Develop solutions to enhance the sales funnel's efficiency and resolve any identified gaps.
  6. Foster the growth of team members by providing regular feedback and conducting monthly 1:1 sessions for performance evaluation and goal-setting.
  7. Manage communication channels, ensuring all customer interactions through calls and chats are promptly addressed and meet high standards.

How you will need to be:

  1. Possess 1-2 years of business development and team management experience, ideally within sales or customer service roles.
  2. Ability to lead, motivate, and support a team to achieve sales targets and professional growth.
  3. Be highly curious, with a mindset for problem-solving and the ability to ask the right questions to uncover key insights.
  4. Have strong adaptability and a quick grasp of technical information to guide your team through fast-paced challenges.
  5. Able to pitch value and benefits clearly, engaging customers with conviction.
  6. Demonstrate resilience, bouncing back from rejections, and continuously improving strategies to drive success.
  7. Prior experience in managing teams and achieving strong results in SME business environments is a plus.

What makes working at StoreHub awesome (and refreshing):

Our people - for real StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.

Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.

Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.

Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

  • Communicate for Clarity
  • Humble and Hungry
  • Authentic but not an *sshole
  • Nimble and Quick
  • Growth Mindset
  • Efficiency and Excellence

We do have all the other cool perks too:

  • Apple Macbooks for everyone
  • Free Season Parking
  • Fully stocked fridge and pantry - Coffee, snacks, and more yums
  • Medical and Dental Outpatient Visits + Medical Insurance
  • Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

#J-18808-Ljbffr

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