E-Commerce Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Persolkelly Full time

The role is responsible for overseeing online sales and enhancing the customer experience on the company's e-commerce platforms. They develop and implement strategies to increase revenue and improve the customer experience, utilizing a range of tools and software to manage e-commerce platforms, analyze data, and ensuring smooth operations to achieve sales targets.

Duties and tasks

  1. Product Management:
    1. Developing and implementing e-commerce strategies aligned with company goals.
    2. Ensure product information is accurate and optimized for search engines.
    3. Coordinate with suppliers and internal teams to manage inventory and product availability.
  2. Digital Marketing:
    1. Work closely with the marketing team to develop and execute digital marketing campaigns.
    2. Analyze the effectiveness of marketing efforts and adjust strategies as needed.
    3. Ensure consistent brand messaging across all digital platforms.
  3. Sales and Revenue Optimization:
    1. Develop and implement sales strategies to increase online sales and customer engagement.
    2. Implement strategies to increase conversion rates and customer retention.
    3. Collaborate with the marketing team to create and execute digital marketing campaigns, including SEO, PPC, email marketing, and social media.
    4. Analyze the performance of marketing campaigns and adjust strategies as needed.
  4. Customer Service:
    1. Provide excellent customer support through various channels (email, chat, phone).
    2. Handle customer inquiries, complaints, and returns efficiently.
    3. Gather customer feedback to improve the online shopping experience.
    4. Ensure a seamless and positive customer experience across all online channels.
  5. Inventory Management:
    1. Monitor inventory levels and coordinate to ensure inventory timely updating.
    2. Manage order fulfillment processes to ensure accurate and timely delivery.
    3. Maintain accurate inventory records and minimize inventory discrepancies.
    4. Implement best practices for inventory management and inventory control.
  6. Reporting and Analysis:
    1. Generate regular reports on sales performance, website traffic, and marketing campaigns.
    2. Use data to make informed decisions and recommendations for improvements.
    3. Stay updated with industry trends and best practices.
    4. Creating and managing e-commerce budgets, including advertising and promotion spend.

Requirements:

  • Bachelor's degree in Marketing, Business, or a related field.
  • Proven experience in e-commerce or digital marketing.
  • Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
  • Proficiency in digital marketing tools and analytics (e.g., Google Analytics, SEMrush).
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving abilities.
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