Supplier Enablement Specialist

4 days ago

Klang, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

As a Supplier Enablement Specialist your main responsibility is creating higher supply chain value generation by maximizing the procurement digitization potential of the key Roche global suppliers over the GEP network. You are responsible for coordinating the deployment, monitoring and maintenance and issue resolution of these integrations by acting as a first point of contact towards these vendors across the regions.

Also contribute actively to daily work coordination in line with leadership guidance and continuously improve the performance of Roche-RSS.

The role will be a direct contract under Roche (Renewable or Convertible)

Essential Responsibilities:

Stakeholder management:
  • Coordinate and secure in-time integration of the targeted suppliers working closely with the deployment project team, integration parties (Supplier/GEP) and related Support organizations.
  • Coordinate the deployments, hypercare, issue resolutions of the is scope integrated suppliers.
  • Act as SPOC (first point of contact) for responsible vendors in regards to integration issues; manage their resolution collaborating with GEP and Roche internal Support Organizations.
  • Align, collaborate and coordinate MyBuy and Nexxe (iCollab) common supplier integrations.
  • Manage communication towards top vendors together with the Adoption/Communication team respectively SE Communication.
  • Provide visibility to Global SE Lead and Deployment Lead(s) on integration and operation status of the global suppliers.
  • Work together with Supplier Enablement teams across regions.
  • Support SE Global Lead in different strategic and continuous improvement initiatives.
Service Delivery:
  • Manage best practice sharing and issue resolution with business support teams.
  • Support project work, including data collection, testing, and participating in workshops.
  • Coordinate activity transfers and system implementation.
  • Daily coordination of processes in the relevant area.
  • End-to-end management of payments, including general issue resolution and prevention of duplicate payments.
  • Handle vendor and internal business inquiries.
  • Report activities according to SOPs and additional country-specific reporting needs.
  • Proactively manage knowledge retention in the area by creating and updating process documentation and supporting materials.
  • Contribute to internal and external audit activities, acting according to ICFR and audit requirements.
  • Proactively manage operations with a mindset to improve processes and foster stakeholder partnership.
Technical Expertise
  • Work with GBMP and SE Global Lead in process and operations continuous improvements regarding integrated global vendors.
  • Act as regional first point of contact related to system changes and enhancements impacting SE Operations.
  • Coach and coordinate supplier or system integration-related changes at the global level.
  • Ensure global overview regarding e-invoicing across different systems/processes.
  • Collaborate with Roche support, process, and business owners to resolve critical supplier enablement issues.
  • Provide training to global suppliers regarding e-invoicing tool usage.
  • Proactively work to prevent technical issues with supplier system integrations.
  • Support deployment activities including technical setup, testing, and notification management towards vendors.
Who you are
  • Ability to operate in a fast-paced and multi-tasking environment.
  • Manage various deliverables.
  • Prioritize to achieve results and meet deadlines.
  • Drive for continuous improvement and challenge the status quo.
  • Effectively manage change; explain the context, answer questions, and listen to concerns.
  • Strong problem-solving and analytical skills.
  • Self-motivated and self-managed — able to work and think independently.
  • Service orientation.
  • Precise and focused.
  • Proactive thinking with a solution-focused attitude.
Requirement:
  • Possess a University or College Degree.
  • Invoicing/Purchasing tool experience is a must.
  • Analytical capability, good IT skills, good Excel knowledge, excellent SAP skills.
  • Employees are responsible for performing their duties in line with the SHE (Safety, Security, Health and Environmental Protection) Guidelines and the applicable law.
Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.


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