Account Manager
2 days ago
Direct message the job poster from AiChat
CEO at AiChat | GenAI-Powered CX (reAlpha Group, NASDAQ: AIRE)Are you an experienced Digital Account Servicing professional with strong business acumen and a good understanding of digital, social, and new technology? You will be responsible for managing existing clients and developing new business for an A.I-powered Unified Messaging platform (across Facebook Messenger, WhatsApp, Instagram, LINE, etc.).
This role will be based in Malaysia and it is a fantastic opportunity for someone with strong client management experience, creating excellent customer experiences, and wanting to take the next step in their career in a fast-growing high-tech A.I. Company, focusing on Business Messaging solutions, Marketing automation, and Chat Commerce.
Responsibilities
- Deliver proactive account management by providing business solutions to clients.
- Identify cross-sell and upsell opportunities to existing clients, as well as create strategies to win new clients.
- Fully understand clients' business objectives and make commercial proposals with input from other relevant teams, achieving order completion by negotiation and deal closing tactics.
- Present products and services to clients and prospects.
- Lead end-to-end project management for client projects, ensuring timely delivery, budget adherence, and quality execution.
- Define project scopes, deliverables, timelines, and milestones, ensuring seamless execution and stakeholder alignment.
- Manage a range of social messaging marketing campaigns and chat commerce projects for clients.
- Analyse performance and provide strategy to optimise user interactivity, engagement, conversion, and ROI with a focus on commercial results.
Job Requirements
- A proven track record in at least one other significant career role with client-facing experience for handling digital account activities and/or business development.
- High level of presentation skills and confident in presenting materials for sales meetings with the ability to identify opportunities and progress discussions.
- Familiarity with the customer purchase journey and understanding of user experience will be a plus.
- Experience in Marketing Automation, e-Commerce, Digital Marketing, or Social Media Agency will be a plus.
Mid-Senior level
Employment typeFull-time
Job functionSales and Business Development
IndustriesTechnology, Information, and Internet
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