Account Manager

2 days ago


Petaling Jaya, Selangor, Malaysia AiChat Full time

Direct message the job poster from AiChat

CEO at AiChat | GenAI-Powered CX (reAlpha Group, NASDAQ: AIRE)

Are you an experienced Digital Account Servicing professional with strong business acumen and a good understanding of digital, social, and new technology? You will be responsible for managing existing clients and developing new business for an A.I-powered Unified Messaging platform (across Facebook Messenger, WhatsApp, Instagram, LINE, etc.).

This role will be based in Malaysia and it is a fantastic opportunity for someone with strong client management experience, creating excellent customer experiences, and wanting to take the next step in their career in a fast-growing high-tech A.I. Company, focusing on Business Messaging solutions, Marketing automation, and Chat Commerce.

Responsibilities

  1. Deliver proactive account management by providing business solutions to clients.
  2. Identify cross-sell and upsell opportunities to existing clients, as well as create strategies to win new clients.
  3. Fully understand clients' business objectives and make commercial proposals with input from other relevant teams, achieving order completion by negotiation and deal closing tactics.
  4. Present products and services to clients and prospects.
  5. Lead end-to-end project management for client projects, ensuring timely delivery, budget adherence, and quality execution.
  6. Define project scopes, deliverables, timelines, and milestones, ensuring seamless execution and stakeholder alignment.
  7. Manage a range of social messaging marketing campaigns and chat commerce projects for clients.
  8. Analyse performance and provide strategy to optimise user interactivity, engagement, conversion, and ROI with a focus on commercial results.

Job Requirements

  1. A proven track record in at least one other significant career role with client-facing experience for handling digital account activities and/or business development.
  2. High level of presentation skills and confident in presenting materials for sales meetings with the ability to identify opportunities and progress discussions.
  3. Familiarity with the customer purchase journey and understanding of user experience will be a plus.
  4. Experience in Marketing Automation, e-Commerce, Digital Marketing, or Social Media Agency will be a plus.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Technology, Information, and Internet

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