A.M / Manager (IT Operations Centre)

6 days ago


Klang, Selangor, Malaysia Hays Recruitment Full time

$8000.0 - $10000.0 p.m. + Basic up to $10k per mon

IT Infra Operations

Are you an aspiring Asst. Manager/ Manager who has experience in a 24/7 Operations environment? This role might just be for you

Your New Company
My client is within the property, engineering, and technology industry and has undertaken various local and overseas projects.

Your New Role

  • Manage and oversee L1 and L2 escalations and ensure 24x7 coverage of the Operations Centre.
  • Monitor and ensure adherence to Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
  • Lead incident management processes, ensuring quick resolution and minimal impact on operations.
  • Implement ITIL best practices for continuous service improvement, handle and optimize ticketing systems.

What you'll need to succeed

  • Proven experience with L1/L2 support and escalation processes is necessary.
  • A strong understanding of ITIL principles and incident management is essential.
  • The ability to work in a fast-paced, 24x7 environment is essential, embodies familiarity with change management and process improvement methodologies is desirable.
  • Strong analytical and reporting skills are highly valued.
  • Experience in direct / indirect leadership is an added bonus.

What you'll get in return
In return for your dedication and hard work, you'll be rewarded with:

  • The company offers a competitive salary along with performance-based bonuses.
  • Employees receive comprehensive health and wellness benefits.
  • Learning and development platform provided.
  • The work environment is collaborative and inclusive.

What you need to do now

If you think this is you, what are you waiting for? Hit "apply now" for more details or a confidential discussion. Please contact Ler Xuen Law at Hays on +60 3-2779 5124 or email LerXuen.Law@hays.com.my.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

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