Operations Centre Management Role

4 days ago


Klang, Selangor, Malaysia Hays Recruitment Full time

A leading company in the property, engineering, and technology industry is seeking an experienced A.M/Manager to lead their IT Infra Operations Centre.

This is an exciting opportunity for a talented professional to join a dynamic team and contribute to the delivery of exceptional services.

Job Responsibilities

  • Oversee L1 and L2 escalations, ensuring seamless operations within the 24x7 environment.
  • Maintain strict adherence to SOPs and SLAs, driving efficiency and quality.
  • Develop and implement incident management strategies, minimizing downtime and maximizing uptime.
  • Promote ITIL best practices and optimize ticketing systems for continuous improvement.

Your Background and Qualifications

  • A proven track record in L1/L2 support and escalation processes is necessary.
  • A solid understanding of ITIL principles and incident management is required.
  • Excellent problem-solving and analytical skills, with the ability to thrive in a fast-paced environment.
  • Familiarity with change management and process improvement methodologies is an asset.
  • Leadership experience and strong communication skills are highly valued.

Our Company

  • A leader in recruitment services, committed to placing people in roles where they can flourish and succeed.
  • A diverse and inclusive workplace that values collaboration and innovation.
  • A comprehensive range of health and wellness benefits to support your well-being.
  • A competitive compensation package with opportunities for growth and advancement.


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