Mandarin Customer Success Specialist
7 days ago
- Education: Graduate SPM, high school diploma or equivalent (a bachelor's degree in a related field like communications, IT, or media studies is preferred).
- Communication Skills: Strong written and verbal communication skills to interact with users professionally and clearly (Can speak in English & Mandarin).
- Willingness to work in Rotational Shift.
- Customer Support: Provide prompt and professional assistance to users via multiple channels, including email, chat, and phone.
- Account Management: Help users manage subscriptions, billing questions, account upgrades, and cancellations. Ensure data privacy and security measures are upheld while handling user accounts.
- Documentation and Reporting: Maintain detailed records of user interactions, problems, and solutions in the company's CRM.
- Provide training.
- 5 working days (Rotational Shift).
- Welcome fresh graduates.
- EPF & SOSCO.
- Medical leave & annual leave.
Additional Benefits:
- Training Provided
- Allowance Provided
- 5 Working Days
Essential Skills: Excellent Communication Skills, Customer Relationship Management, Problem-Solving Skills, Analytical Skills
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Position: Mandarin Customer Service For Banking Industry (No Experience Required) - Up to 4k Salary
Job Title: Senior Customer Success Specialist (Banking Industry - Mandarin Speaker)
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