Mandarin Customer Success Specialist

7 days ago


Butterworth, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
  • Education: Graduate SPM, high school diploma or equivalent (a bachelor's degree in a related field like communications, IT, or media studies is preferred).
  • Communication Skills: Strong written and verbal communication skills to interact with users professionally and clearly (Can speak in English & Mandarin).
  • Willingness to work in Rotational Shift.
  • Customer Support: Provide prompt and professional assistance to users via multiple channels, including email, chat, and phone.
  • Account Management: Help users manage subscriptions, billing questions, account upgrades, and cancellations. Ensure data privacy and security measures are upheld while handling user accounts.
  • Documentation and Reporting: Maintain detailed records of user interactions, problems, and solutions in the company's CRM.
  • Provide training.
  • 5 working days (Rotational Shift).
  • Welcome fresh graduates.
  • EPF & SOSCO.
  • Medical leave & annual leave.

Additional Benefits:

  • Training Provided
  • Allowance Provided
  • 5 Working Days

Essential Skills: Excellent Communication Skills, Customer Relationship Management, Problem-Solving Skills, Analytical Skills

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Position: Mandarin Customer Service For Banking Industry (No Experience Required) - Up to 4k Salary

Job Title: Senior Customer Success Specialist (Banking Industry - Mandarin Speaker)

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