Customer Service Administrator at Fitness Centre
1 week ago
Customer Service Administrator at Fitness Centre (Kuching)
ROLE AND RESPONSIBILITIES- Ensure proper administration of the gym, such as:
- Sign up or cancel memberships
- Provide membership sign-up information and explain membership terms
- Disallow non-members or those with outstanding matters to enter
- Collect and record all stock and payments
- Investigate and communicate accordingly if fouls are committed
- Effectively assists in all member enquiries, complaints and requests
- Communicate gym updates and membership matters to members using our SMS and e-mail system
- Inspect and maintain cleanliness and tidiness of gym and office environment on a daily basis
- Inspect to ensure all equipment are functioning and well-maintained
- Inspect camera recordings to ensure gym rules are respected; take corrective actions if they are not
- Work within Level Up Fitness's Standard Operating Procedures
- Effectively work within the team to escalate any issues to your direct supervisor after attempting to resolve them on your own
- Contribute towards delivering a great experience to members and guests
- A cheerful, outward, friendly personality. You will be required to smile a lot
- Working hours depend on outlets, but candidates must be able to work weekday evenings and one weekend.
- For reference, Wisma Everrise (Petanak) is staffed Monday to Friday 7am to 9pm; Saturday 1pm - 6pm.
- Preferred Languages: Candidates should be able to converse in English. Fluency in either Mandarin or Bahasa Melayu is a plus, as candidates will be interacting with customers from diverse backgrounds.
- Computer-literate: Candidate must be adept at using basic functions of Microsoft Excel.
- Candidate ideally should possess at least a Diploma or Degree in Hospitality/Tourism/Hotel Management, Sports Science & Management or equivalent.
- At least 1 year(s) of working experience in the related fields above is ideal for this position, but fresh graduates may be considered.
Min Qualification:
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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