Application Support Specialist
4 days ago
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Direct message the job poster from HTC Global Services
Senior Consultant - TCMG at HTC Global ServicesResponsibilities- Provide weekend & holiday standby support in shift rotations.
- Monitor system alerts and logs, taking immediate corrective actions.
- Raise and manage support tickets, coordinating with internal and external teams.
- Log, track, resolve incidents within agreed SLAs.
- Escalate critical issues to L3 support or vendors when necessary.
- Conduct root cause analysis (RCA) and document resolutions.
- Update Workaround Register with new solutions.
- Deploy software updates, patches, and code releases (weekend deployments).
- Handle customer onboarding setup for file transfer services.
- Ensure compliance with bank's change management & approval processes.
- Monitor production and DR environments to ensure system health.
- Identify risks related to capacity constraints, software end-of-life, and environment stability.
- Ensure security controls, inventory tracking, and access control compliance.
- Ensure DR environment is up-to-date with production systems.
- Participate in bank-wide DR drills and ensure system BCP compliance.
- Prepare weekly and monthly system health reports.
- Maintain proper documentation for incident handling, changes, and RCA reports.
- Bachelor's or Master's Degree in IT, Computer Science, or related fields.
- 1 to 2 years of IT experience (preferably in middleware solutions).
- Background in system support, IT operations, or application troubleshooting.
- Technical & Functional Skills:
- Middleware Technologies: IBM Sterling Commerce, Axway MFT.
- Monitoring & Troubleshooting: Log analysis, issue diagnosis, system alerts.
- File Transfer Protocols: FTP, SFTP, MFT operations.
- Change & Release Management: Deploying updates, handling approvals.
- Strong troubleshooting & analytical skills.
- Excellent communication & coordination with multiple teams.
- Ability to work in shift-based 24x7 support environments.
- Candidates with 1-2 years of IT support, application support, or middleware experience.
- Willing to work in shift-based, 24x7 environments.
- Comfortable with incident resolution, troubleshooting, and system monitoring.
- Experience in file transfer technologies, change management, or middleware tools is a plus.
Entry level
Employment typeContract
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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