Application Support Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia HTC Global Services Full time

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Senior Consultant - TCMG at HTC Global ServicesResponsibilities
  • Provide weekend & holiday standby support in shift rotations.
  • Monitor system alerts and logs, taking immediate corrective actions.
  • Raise and manage support tickets, coordinating with internal and external teams.
  • Log, track, resolve incidents within agreed SLAs.
  • Escalate critical issues to L3 support or vendors when necessary.
  • Conduct root cause analysis (RCA) and document resolutions.
  • Update Workaround Register with new solutions.
Change & Release Management
  • Deploy software updates, patches, and code releases (weekend deployments).
  • Handle customer onboarding setup for file transfer services.
  • Ensure compliance with bank's change management & approval processes.
  • Monitor production and DR environments to ensure system health.
  • Identify risks related to capacity constraints, software end-of-life, and environment stability.
  • Ensure security controls, inventory tracking, and access control compliance.
Disaster Recovery (DR) & Business Continuity (BCP)
  • Ensure DR environment is up-to-date with production systems.
  • Participate in bank-wide DR drills and ensure system BCP compliance.
  • Prepare weekly and monthly system health reports.
  • Maintain proper documentation for incident handling, changes, and RCA reports.
Required Qualifications & Skills
  • Bachelor's or Master's Degree in IT, Computer Science, or related fields.
  • 1 to 2 years of IT experience (preferably in middleware solutions).
  • Background in system support, IT operations, or application troubleshooting.
  • Technical & Functional Skills:
  • Middleware Technologies: IBM Sterling Commerce, Axway MFT.
  • Monitoring & Troubleshooting: Log analysis, issue diagnosis, system alerts.
  • File Transfer Protocols: FTP, SFTP, MFT operations.
  • Change & Release Management: Deploying updates, handling approvals.
  • Strong troubleshooting & analytical skills.
  • Excellent communication & coordination with multiple teams.
  • Ability to work in shift-based 24x7 support environments.
Who is a Good Fit for This Role?
  • Candidates with 1-2 years of IT support, application support, or middleware experience.
  • Willing to work in shift-based, 24x7 environments.
  • Comfortable with incident resolution, troubleshooting, and system monitoring.
  • Experience in file transfer technologies, change management, or middleware tools is a plus.
Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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