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Application Support Professional

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

As a valued member of Tungsten Automation's team, you will excel as an Application Support Professional. This role offers the opportunity to leverage your technical expertise and analytical skills to drive exceptional results.

About the Job

As an Application Support Professional, you will play a pivotal role in providing first-rate technical support to our clients. Collaborating closely with Product Development and Professional Services, you will help shape comprehensive solutions that enhance software functionality and streamline processes.

You will be responsible for managing a range of tasks, including troubleshooting complex technical issues, crafting clear communication for various stakeholders, and maintaining a robust technical knowledge base.

Your Main Responsibilities
  • Troubleshoot and resolve customer inquiries across multiple platforms.
  • Investigate and rectify application-related issues, encompassing both design and configuration aspects.
  • Promote effective communication among diverse teams through precise explanations of complex technical topics.
  • Elevate critical cases to senior engineers or R&D specialists for enhanced resolution and thorough analysis.
  • Simulate customer environments to pinpoint the root causes of technical malfunctions.
  • Guarantee the dependability and performance of software updates, upgrades, and fixes.
  • Build and update our comprehensive knowledge base through pertinent documentation creation.
  • Engage in collaborative team discussions to exchange valuable insights, practical approaches, and project updates.