Assistant Manager, Operations Support

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full time

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation. Touch 'n Go will always be here to inspire our talents to grow as leaders and innovators, giving you the power to make a difference.

Job Responsibilities:

Responsible for the smooth operation processes to delight our user experience.

Work closely and interact with stakeholders, as well as across Careline, credit team, Risk & Auditor touch-points to develop a seamless process with improvement plans.

Candidate must possess analytic skills and be a self-starter who can drive a team.

Constantly investigate system and operational gaps to improve user satisfaction across all touch points and TAT performance from application to approval.

  • Ensure the achievement of the turnaround time and SLA by completing all assigned tasks daily.
  • Candidate must have strong product and process skill set.
  • Perform "check and balance" on compliance with internal and external policies and conditions/covenants imposed on facilities.
  • Strong communication skills are needed to correspond with potential and current internal and external parties, making suggestions that improve business process flow and SOP.
  • Ensure all transactions are error-free, especially verifying customer documents and information.
  • Ensure all reports are updated and completed in a timely manner.
  • Must be very organized and detail-oriented, as they will be responsible for managing operations and records.
  • Recommend process improvements on document flow to enhance operational efficiency.
  • Ensure all files and documents are filed and kept properly for future audit purposes.
  • Perform any ad-hoc duties assigned by management from time to time.
Requirements:
  • Candidate must possess at least a Diploma, Advanced Diploma, or Bachelor's Degree, preferably in Credit/Loan or related disciplines.
  • Thorough hands-on involvement in key projects and departmental tasks/activities.
  • Leadership and organizational abilities.
  • Proactiveness in job responsibilities.
  • Candidate must have at least 3 years of working experience in operations/lending/banking.
  • Meticulous, strong analytical skills, focused on problem-solving, and able to interact with team members and partners to achieve goals.
  • Ability to lead and supervise a team and work under tight deadlines.
  • Leadership skills are essential when training employees.
  • Familiarity with financial and customer service principles is an added advantage.
  • Experience with recruiting and performance evaluation processes.
  • Good math skills with the ability to create and analyze reports, spreadsheets, and cost & expenses statistics.
  • Problem-solving & positive attitude.
Our Perks & Benefits:
  • eWallet allowance.
  • Unlimited office pantry fruits, snacks, and drinks.
  • Mobile and broadband subscription reimbursement.
  • Flexibility to opt for dependents coverage (spouse, child, parents, or parents-in-law) for outpatient medical benefits.
  • Additional leave including family leave and paid care leave to care for family members.
  • Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine ("TCM"), and Chiropractic.
  • Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch 'n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now

Touch 'n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and caliber. It is Touch 'n Go's policy to not discriminate based on age, race, religion, color, or other personal status, identity, or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by emailing: mycareer@tngdigital.com.my

Note: Only shortlisted candidates will be contacted.

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