Tech Support

2 weeks ago


Klang, Selangor, Malaysia CFI Financial Group Full time

Who are we?

CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Port Louis, and others.

CFI is hiring Make your mark in the online trading industry.

Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you

Job Description:

We are seeking a responsible Tech Support professional to offer assistance to our employees.

Responsibilities:

  • Research and identify solutions to software
  • Diagnose and troubleshoot technical issues
  • Diagnosing and identifying bugs.
  • Speaking to employees to quickly get to the root of their problem.
  • Providing timely and accurate employee feedback.
  • Talking employees through a series of actions to resolve a problem.
  • Following up with employees to ensure the problem is resolved.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Review Logs and understand the issue
  • Monitoring alerts and Dashboards

Requirements:

  • BSc in Computer Science or related field.
  • Prior experience in tech support, desktop support, or a similar role.
  • A technical mindset with great attention to detail.
  • Understanding of software quality assurance principles.
  • Experience with software development lifecycle (SDLC) processes.
  • Experience with service-oriented architecture (SOA).
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and helpdesk software.
  • Experience in Logs Monitoring tools like Grafana
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills
  • Understanding of web security standards and best practices.
  • CRM knowledge will be a plus
  • Experience with Tech Support on L1 and L2 level
  • Able to review Logs and understand the issue
  • Confident with SQL and writing database queries
  • Keen to work with dashboards and alerts and how to respond to those on a timely manner
  • Able to work under pressure when issues occur
  • Basic understanding of JavaScript and python

Why join CFI?

  • We're a fast-growing, multinational company
  • Competitive salaries and benefits
  • Work and learn with industry professions
  • Supportive and collaborative environment
  • Unlimited opportunities for growth and development
#J-18808-Ljbffr

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