Head of Talent Management

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Straumann Full time

Straumann Federal Territory of Kuala Lumpur, Malaysia

Head of Talent Management

Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others.

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful "can-do" attitude.

#WeChangeDentistry every day. Be part of it.

Position Summary

The Enterprise Solutions Onboarding Specialist is responsible for providing cross-functional project management onboarding support for all of Enterprise Solutions North America customers, ensuring successful integration into Straumann Group NAM operations. The scope of this role begins upon execution of the contract between Straumann Group and the customer through when the customer is fully integrated into all operations (ordering, supply chain and logistics, marketing, education, and more). The Enterprise Solutions Onboarding specialist is expected to establish cross-functional teams to ensure all necessary business functions are represented for each customer onboarding, thus ensuring a successful and frictionless experience for our Enterprise Solutions Customers. This position reports directly to the Sr. Enterprise Solutions Program Manager.

Responsibilities Of The Position

  • Lead and manage the end-to-end onboarding process, ensuring timelines are met and milestones are achieved.
  • Serve as the primary point of contact for clients during the onboarding phase, addressing their inquiries, concerns, and feedback.
  • Design and manage onboarding project plans from contract execution through integration to all business functions, including defining timelines, resource allocation, budget, technical risks, etc. and formally document all project details.
  • Execute on multiple customer onboarding projects concurrently.
  • Adequately manage resources to ensure deliveries from all supplying parties, including potential external partners, are executed on time and in full.
  • Engage with internal and external stakeholders to understand business and customer requirements, appropriately document them, and effectively problem solve.
  • Assist stakeholders with prioritizing all onboarding requirements.
  • Coordinate with internal stakeholders to eliminate roadblocks in the way of customers' onboarding success.
  • Report out to key stakeholders on milestones, changes, status of deliverables, risks & mitigation strategies, and other key aspects of all ongoing projects.
  • Develop & generate reports to analyze the key process metrics, project status, and manage the PM magic triangle (cost, time, and scope).
  • Track onboarding results and update onboarding processes to ensure improved experience for future customers.
  • Connect with their manager on priorities, as other duties may be assigned, directed, or requested as necessary.

Minimum Qualifications

  • Minimum 2 years of experience in customer-facing Project Management roles with focus on communications, customer experience and support, account management, or customer success.
  • Demonstrated skills in analysis, complex problem solving, reasoning and math.
  • Project management and cross-functional team leadership skills.
  • Lead/participated in 10+ projects.
  • Ability to work independently and manage multiple tasks in a fast-paced environment, including running multiple customer onboarding projects simultaneously, without compromising results.
  • Strong familiarity with ERP systems and process flows.
  • Degree in Project Management, another related field, or equivalent professional experience, is a strong plus.
  • Previous experience in the dental industry a plus.

Required Knowledge And Skills

  • Customer experience focus.
  • Strong analysis & problem-solving skills.
  • Ability to influence up and down, and collaborate strongly with peers.
  • Influencing by the hands-on style of management.
  • Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship.
  • Excellent oral and written communication, decision making, presentation, human relations, and organizational and project management skills.
  • Working knowledge of MS Office, especially excel, and SharePoint Interactions.
  • Execute and promote standardized processes.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

16864

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Human Resources
  • Industries
  • Medical Equipment Manufacturing
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