Senior Project Executive/Senior Client Servicing Executive

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Upplex Digital Full time

This job is all about being the go-to person for our clients, making sure projects run smoothly and creatively. You might like this job because you'll work with big-name clients and help create impactful campaigns in a dynamic team

Are you driven by creativity and effective communication? At our boutique agency, we specialize in delivering innovative, engaging campaigns that leave a lasting impact. We're looking for an enthusiastic, detail-oriented, and proactive Senior Project Executive/Senior Client Servicing Executive to join our growing team and collaborate with top-tier multinational clients.

In this role, you will serve as the primary point of contact between our clients and internal teams, ensuring smooth communication, timely project delivery, and exceptional client satisfaction. Your ability to manage multiple projects, coordinate resources, and maintain a keen eye for detail will be key to your success.

If you're passionate about managing creative projects, eager to grow in a fast-paced environment, and ready to contribute to our agency's success, this is the perfect opportunity for you.

Job Requirements

Key Responsibilities:

  • Act as the central communication hub between clients and our creative team, ensuring smooth project flow and clear expectations.

Project Management

  • Oversee end-to-end project management, from inception to completion, ensuring timely delivery, within scope and budget.
  • Create detailed project plans, including timelines, budgets, resources, and processes, to ensure successful execution.
  • Analyze campaign performance and adjust strategies to improve outcomes.
  • Write comprehensive briefs that align with client objectives, fueling creative and innovative advertising campaigns for the creative team.

Organization & Coordination

  • Ensure all project assets, materials, and documentation are organized, accurate, and easily accessible.
  • Track and deliver materials consistently, efficiently, and on time.

Proposal & Presentation Creation

  • Collaborate with the team to develop persuasive proposals and presentations that effectively communicate our creative vision and project goals.
  • Develop a robust social media strategy that enhances brand visibility, drives engagement, and aligns with client marketing goals.
  • Create engaging content across platforms (Facebook, Instagram, TikTok, XHS, LinkedIn) that resonates with target audiences.
  • Manage new client social media accounts and ad campaigns, ensuring brand alignment and optimal performance.
  • Monitor KPIs to assess content effectiveness and adjust strategies as needed.

Billing & Financial Oversight

  • Manage and oversee project billing, ensuring accurate quotes, purchase orders, and timely invoicing in coordination with the finance team.

Business Development

  • Identify and explore new business opportunities, including lead generation and partnerships, to support the agency's growth.
  • Assist with business development efforts for new and prospective clients assigned by the Director.
  • Build strong, collaborative relationships with internal teams, vendors, and production partners to drive project success.
  • Ensure seamless communication and effective teamwork across departments.

IT Project Management (Bonus)

  • Support UI/UX designers and developers by monitoring project progress, addressing feedback, and ensuring schedules are met.
  • Approach tasks strategically to enhance platform quality and improve user experience.

The Ideal Candidate:

  • 4+ years of experience managing projects in the advertising, digital, or tech industries.
  • A strong communicator with excellent writing and interpersonal skills.
  • An organized multitasker who thrives in a fast-paced environment and can manage competing priorities.
  • A natural leader with the ability to guide teams and inspire collaboration.
  • Critical thinking and problem-solving skills to navigate challenges and find creative solutions.
  • Experience in advertising agencies or related fields is highly preferred.
  • Good command in English, Malay, and Mandarin (both written and verbal).
  • Proficient in office software (Word, Excel, PowerPoint).
  • Self-motivated, independent, and adaptable with a passion for learning and growing.
  • A knack for thinking outside the box and taking ownership of projects.

If you're ready to be part of a dynamic team, contribute to exciting projects, and grow in a creative environment, we'd love to hear from you Apply today to join our innovative agency and help shape the future of our clients' campaigns.

Skills
  • Project Management
  • Communication
  • Time Management
  • Problem Solving
  • Social Media Marketing
  • Budgeting
Company Benefits

Chill Working Environment: Cozy environment with your favourite music.

Medical Benefits: From medical coverage to mental wellness leaves, we've got you covered Easy access to public transport (MRT) if you don't like traffic jams and many shopping malls around here.

Free Snacks: Take a break with your coffee or tea to refresh yourself.

Dress Code: We are chill as long as you're wearing something and not feeling cold.

Trust: No punch card or micromanagement here We trust that you will be able to deliver the results.

Upplex Digital is a creative team who brings ideas to life. We are passionate about what we do and believe in the power of creativity to make a difference. We specialize in digital and social media management, branding design, UI & UX, and creative production (audio video & photography) to develop a strategy, craft a message, create an experience, or simply get started in the digital world.

Our vision is to be SEA's most personalized talent ecosystem; elevating human progress by helping careers and companies grow.

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