Collector, Malaysia

4 days ago

Petaling Jaya, Selangor, Malaysia Johnson Controls, Inc. Full time

Job Description:

What you will do:

To manage the cash collection activities across all lines of business for Country in partnership with India Business Centre (IBC) partners to drive operational performance maximizing cash collections, with a focus to support our Country business stakeholders. This will involve, but not be limited to escalation management from internal stakeholders and external customers, and stakeholder collaboration.

The collector will serve as a key member of the Country Order to Cash team, promoting a culture of Executional Excellence, Process Excellence, Innovation and Business Value.

Key Responsibilities:

  • Be the point of contact for all escalations coming from the collection team in India Business Centre.
  • Govern all debtor dispute meetings with wider business.
  • Liaise with business units to ensure accurate responses to queries raised by customers.
  • Track queries raised, recording both due dates and the person in charge for responding to each query.
  • Proactively recommend continuous improvements to maximize efficiency and accuracy of existing systems and processes.
  • Assist with reconciling payment schedules from customers, including analysis of the customers' payment schedule vs the claim we have raised, and communicating this to the customer.
  • Work with internal and external stakeholders (Region/Branch Managers, Key Accounts, IBC Team and Clients).
  • Regular reporting on Accounts Receivable turnover and status of collection activities.

Desirable Behaviors & Skills:

  • Effective time management - ability to set priorities to meet deadlines and work under pressure.
  • Ability to manage stressful situations, particularly during month-end activities.
  • Ability to communicate effectively with stakeholders.
  • Ability to handle confidential and sensitive information in a professional manner.
  • Exhibits leadership in terms of problem-solving.
  • Strong work ethic - integrity, responsible.
  • Adaptable & flexible - Exhibits a positive attitude with a 'can do' approach to finding solutions and willingness to work outside normal office hours when required.
  • Exhibits a clear understanding of task-related expectations.
  • Suggests areas of improvement within one's own sphere of work.
  • Enthusiasm for change and desire to learn.
  • Demonstrates responsiveness and a sense of urgency when dealing with collection issues on key and sensitive customers.
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