Customer Success Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Seek Sophie Full time

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This range is provided by Seek Sophie. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Please Note: This application requires a cover letter with a motivation for your interest in working with us. We want to know more about you and your thoughts on why we would be a good match. Please submit your application to join@seeksophie.com. Please note that your application will not be considered if you only submit on LinkedIn.

Who We Are

Seek Sophie (www.seeksophie.com) is an online travel platform for cool bucket list experiences & hidden gems in Asia. We're the world's first sustainable travel platform, and re-imagining a better world of travel for travellers, local communities and our planet.

Our mission is to make a positive impact in the world through travel. Every dollar spent on Seek Sophie supports small local businesses, and offsets carbon emissions. We're also proud to have been featured in The Straits Times, Mothership, The Smart Local, Channel News Asia, etc.

Who We're Looking For

We are looking for a Trip Curator for South East Asia who has a taste for authentic and adventurous travel and loves helping others experience the same. This role requires extensive communication with customers, our experience partners and internal team members, making good communication skills a must. Creative problem solvers that enjoy finding a solution to any sticky situation do best in this role. The ideal candidate will have travelled around South East Asia or has lived in countries outside of their own. Experience in travel and/or hospitality sector is preferred, but not necessary.

A career with us isn't like any other. At Seek Sophie, YOU are at the heart of this job: it is important to us that you learn the skills you think are important.

What you will be doing

  • Communicating with customers via various channels (email, IG, Whatsapp, etc) to help them plan their trips and choose the best experiences matching their requirements;
  • Communicating with our experience partners to get the most detailed and up to date information for our customers in a timely manner;
  • Addressing any immediate experience partner concerns that would potentially impact the customer experience;
  • Delivering a delightful customer experience by using problem solving skills and internal tools;
  • Learning about Seek Sophie product offerings in detail, so that accurate and insightful information can be delivered to the customer;
  • Observing trends while communicating with customers and informing the broader team so that product offers and improvements can be put in place accordingly.

Eligibility requirements

  • Passionate about off the beaten path travel and aspire to learn and explore new destinations;
  • Excellent communication skills: listening, writing, speaking in English; other languages a plus;
  • Customer focused with a friendly professional approach and commitment to customer satisfaction;
  • Superb organisational and prioritisation skills, with ability to multitask;
  • Quick learner, open to feedback, desire invest in own continuous improvement;
  • Enjoy working in a fast paced environment;
  • Resourcefulness - we're a small company so often you'll need to be able to come up with simple and resourceful solutions to complex problems
  • Strong work ethic. At Seek Sophie, there's a huge amount of responsibility and we trust you. So it's key to have a strong work ethic and commitment to excellence;
  • 1-3 years of experience in sophisticated customer service or customer success roles, where excellent product knowledge was required, is a huge plus.

Seniority level

  • Entry level

Employment type

  • Full-time

Industries

  • Consumer Services

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