Customer Success Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia EcoVadis Full time
Job Description

As a Rated Customer Success Associate at EcoVadis, you will play a pivotal role in developing our rated customer success program. Your responsibilities will include onboarding and managing Corporate and Select customers, addressing their queries throughout the assessment process, and delivering an exceptional EcoVadis experience.

This involves:

  • Managing a portfolio of new and existing customers to maximize value from our solutions.
  • Engaging with customers via phone, email, and video calls to provide proactive support.
  • Coordinating with other business units to facilitate the subscription and assessment process.
  • Encouraging customers to utilize all available features and collaborate with various departments to develop offerings for existing subscribers.
  • Maintaining strong relationships with key account stakeholders and executives.


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