Sales Operations Analyst

2 weeks ago

Penang, Malaysia INTEL Full time

In this position, you will manage the sales process, acting as the communication conduit between the Customer, Sales and the Factory to optimize revenue and supply. Overall account management from end-to-end supply management related to product roadmap, demand, supply, backlog, inventory, daily customer issues. Revenue owner who is responsible to provide accurate revenue forecast and engage with field and customers for calibration to drive accurate revenue forecast to the corporation. Drive tactical demand forecast accuracy in alignment with supply. Working with cross Geo, cross organization and other internal stakeholders to formalize an effective business process. We support SEA/ANZ and India channel partners in CCG/NEX/DCAI/AXG business. Your responsibilities will include but will not be limited to: - Building, managing, and maintaining key stakeholder relationships with, but not limited to: - Intel Field sales account teams and managers - Customer purchasing and marketing teams - Product supply teams - Internal teams in other departments and countries - Driving key collaboration discussions with the Customer regarding their demand forecast and marketing strategies - Investigating and understanding key data indicators to be used in conjunction with collaboration discussions in order to generate an accurate demand forecast which will be used by factories, and other teams' groups across Intel - Liaising with multiple groups, both internally -such as marketing, logistics, product supply and finance and externally -the customer and freight carriers which makes the role very dynamic and interactive - Understanding customer sales strategies, market conditions, and competition trends to help drive accurate demand signal - Understanding customer needs and Intel's operations and/or strategies to influence supply decisions - Influencing and adding value by identifying and offering product alternatives when needed - Managing customer supply line to ensure they get the right products at the right time -placing, tracking orders, and resolving issues. - Escalating and crisply communicating customer issues with clear recommendations on actions needed - Using data to drive problem resolution - Building trust and respect with co-worker's, managers, and counterparts -buyers, peers, and direct managers. - Improving productivity and process by developing, using, and sharing best known methods to help others complete assignments - Presenting ideas and/or opinions in a direct manner - Working with internal teams to ensure Customer Data is accurate, compliant and created in within SLA's. In this role you will be expected to act as the Gatekeeper of our Customer Data.

**Qualifications**:

- Fluent in both verbal and written English - Strong customer service focus and good business acumen to drive the business forward - Attention to detail and process oriented - Strong communication skills with the ability to adapt style and content appropriately for the audience - Ability to quickly digest problems and drive solutions across a dynamic stakeholder base;
- Proficiency in MS Office; SAP knowledge is preferred;
- Bachelor's degree, Business, Economics or Supply Chain majors preferred;
- At least 2 year experiences in business analysis or operations, preferably in semiconductor industry

**Inside this Business Group**:
Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

**Benefits**:
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

**Working Model**:
This role will be eligible for our hybrid w

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