Chat Support

4 weeks ago


Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: - Chat Support - Native Thai

Location: Kuala Lumpur, Malaysia

**Salary**: Basic: RM4000 + Complexity Allowance: RM500 + Housing Allowance: RM200

Language: Thai + English

Working Hour: 24*7 Rotational

Requirement: Degree holder with at least 1 year CS experience OR Diploma with at least 5 years of experience

Joining Date : 20th March, 2024

Headcount: 35

Job Summary:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.

NOTE: The paper work and relocation expenses will be handle by the company.

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 per month

Application Question(s):

- What nationality are you?
- Are you willing to relocate to Malaysia?
- Salary is fixed not negotiable, Salary RM4000 (Basic) + RM500 complexity allowance + RM200 housing allowance, are you okay with it?
- The role is urgent, the joining date is 20th March, can you join?


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