Telemarketer (Us Shift) - Ref:hc
6 months ago
Call on customers to advise them of available products and services offerings.
- Follow up with potential customers who have shown interest in our products and services.
- Develop and maintain knowledge of our products and services and be able to articulate their features and benefits to customers.
- Entry of sales leads for external sales pursuit; and pursuit of select open leads for closure.
- Qualify sales leads by assessing need, budget, and buying authority.
- Obtain basic qualifying information including (but not limited to) time frame for purchase, decision maker(s), budget, influencing factors, and next step in the sales process.
- Effective nurturing of leads; building relationships by conducting ongoing, informative dialog that helps qualified prospects who are not yet sales-ready.
- Assist manager and senior management by providing monthly updates about recurring business issues that require a proactive approach, or trends that suggest alternate sales offers or approaches.
- Track all outbound and inbound calls in SAP and capture specific customer and product details related to the call.
Requirement:
- Degree or Diploma holder. (Fresh graduate are welcome)
- Fluent in English (written and spoken).
- Flexibility to work during Odd Hours and Public Holiday.
- Good focus on details.
- High level of enthusiasm.
- Excellent customer service skills - listening and communication skills.
- Ability to work both autonomously and as a team player.
- Excellent ability with web and electronic tools.
- Competency using Microsoft PowerPoint, Excel, Word, and other general PC skills.
- Familiarity with customer relationship management (CRM) systems.
- SAP experience would be a plus.
**Job Type**: Permanent
Pay: RM3,500.00 - RM6,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
**Education**:
- Diploma/Advanced Diploma (preferred)
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