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Customer Service Officer Klang
2 weeks ago
**JOB RESPONSIBILITIES**
- Ensure customer's orders are correctly & timely updated in the system.
- Responsible to update the system on each job work flow do billing and submit job for closing once job complete.
- Handling and ensure accuracy & timeliness on all the shipping & operational activites.
- Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.
- Monitor shipment status and notify customers of all detail's shipment updates, for both FCL/LCL export and import.
- Ensure that all documentation meets import/export regulations.
- Ensure customer details are updated in all operational systems.
- Provide quotation to customers as requested.
- Timely preparation of all required documentation during shipment arrangement.
- Prepare monthly reports for Management reports as requested from time to time.
- Manage and coordinate with vendor/suppliers to ensure they are providing quality and stable services.
- Monitor and analyze customer feedback to improve the customer experience.
- May performs other duties as and when required.
- Collaborate with internal teams to fulfill customer expectations.
- Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
- Liaison with customers, agents, operations and service providers on all operational related matters.
Pay: RM2,500.00 - RM4,000.00 per month
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