Gaming Customer Service Advisor

The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous...

The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous...

**Job Summary**: The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing...

Work location: KL Sentral Important: Flexibility to work in shifts, including weekends and holidays, if required. Require to share gaming level capacity and name of game 1 year gaming experience **Requirements**: - SPM with **1 year of customer service and Gaming experience (Hoyoverse)**. - Courteous with strong customer service orientation - Strong...

**Essential Functions/Core Responsibilities**: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. - Listen attentively to customer needs and concerns;...

**Location: KL Sentral** - Respond to players' in-game inquiries and provide solutions to their issues. - Address and resolve complaints, suggestions, and consultations related to the game. - Engage with players to gather feedback and improve their satisfaction. - Monitor and report any game anomalies or issues. - Collaborate with technical teams to resolve...

Location: KL Sentral Respond to players' ingame inquiries and provide solutions to their issues. Address and resolve complaints, suggestions, and consultations related to the game. Engage with players to gather feedback and improve their satisfaction. Monitor and report any game anomalies or issues. Collaborate with technical teams to resolve issues...

Requirement Local Malaysian, Mandarin Speaker for Gaming Project KL Location. Location: KL Sentral Hours of Operation: Flexibility to work in shifts, including weekends and holidays, if required LOCAL MANDARIN Customer service 2 years in CS experience Is a must Education: SPM above Need to play game: HONKAI IMPACT 3/HONKAI STAR RAIL. Request to check...

Work location: KL Sentral Important: Flexibility to work in shifts, including weekends and holidays, if required. Require to share gaming level capacity and name of game 1 year gaming experience **Requirements**: - SPM with **1 year of customer service and Gaming experience (Hoyoverse)**. - Courteous with strong customer service orientation - Strong...

**Location**: KL Sentral - Address players' in-game inquiries and provide effective solutions. - Resolve complaints, suggestions, and consultations related to the game. - Engage with players to collect feedback and enhance their overall satisfaction. - Monitor and report any game anomalies or issues. - Work closely with technical teams to resolve issues...

**JOB SCOPE**: - Respond to customers' general queries, complaints/feedbacks in a timely and accurate way **REQUIREMENTS**: - Good English & Mandarin communication skills (spoken & written) - At least 6months - 1year customer service experience - Genshin Impact ( Gaming experience ) **Job type : Permanent** Working Hour : rotational **Job Types**:...

Location: KL Sentral Address players' ingame inquiries and provide effective solutions. Resolve complaints, suggestions, and consultations related to the game. Engage with players to collect feedback and enhance their overall satisfaction. Monitor and report any game anomalies or issues. Work closely with technical teams to resolve issues...

Location: KL Sentral Address players' ingame inquiries and provide effective solutions. Resolve complaints, suggestions, and consultations related to the game. Engage with players to collect feedback and enhance their overall satisfaction. Monitor and report any game anomalies or issues. Work closely with technical teams to resolve issues...

Essential Functions/Core Responsibilities: Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the customer. Listen attentively to customer needs and concerns; demonstrate empathy...

As a Gaming Support Representative, your primary responsibility will be to provide exceptional customer support to our Mandarin-speaking players. You will be the first point of contact for players who require assistance, troubleshooting, or information regarding our games, platform, or services. Your goal is to deliver prompt and efficient solutions to...

Work location: KL SentralImportant: Flexibility to work in shifts, including weekends and holidays, if required.Require to share gaming level capacity and name of game1 year gaming experienceRequirements: SPM with 1 year of customer service and Gaming experience (Hoyoverse). Courteous with strong customer service orientation Strong computer navigation skills...

**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...

**Operation Hours - ** Rotational Shift 5 days work and 2 days off per week **Minimum requirement**: - 1 years in CS experience - Need to play game: Genshin Impact level 20 - Request to check have their User ID to check their adventure rank level - Need to Read, Write and Speak Traditional Mandarin Pay: RM4,000.00 - RM4,100.00 per month Schedule: -...

Customer Success Specialist - Fresh Grads Encouraged to ApplyYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at...

Customer Success Specialist - Fresh Grads Encouraged to ApplyYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at...