Gaming Support Representative

2 weeks ago

Brickfields, Malaysia REGENERATION RESOURCES Full time
As a Gaming Support Representative, your primary responsibility will be to provide exceptional customer support to our Mandarin-speaking players.

You will be the first point of contact for players who require assistance, troubleshooting, or information regarding our games, platform, or services.

Your goal is to deliver prompt and efficient solutions to ensure a positive gaming experience for our players.

Responsibilities:

  • Address and resolve customer complaints, issues, inquiries, and technical problems in a professional and efficient manner.
  • Develop and maintain a deep understanding of our games, platform features, and services to provide accurate information and assistance to players.
  • Identify and escalate complex or unresolved issues to the appropriate channels, such as the technical support team or supervisors, to ensure timely resolution.
  • Follow company guidelines and protocols to ensure consistent and high-quality customer support delivery.
  • Actively contribute to team meetings, sharing insights, and collaborating with colleagues to improve customer support processes and procedures.
  • Document and maintain accurate records of customer interactions, inquiries, and resolutions using CRM software or other designated systems.
  • Stay updated with industry trends, game updates, and new releases to provide up-to-date information and recommend game-related solutions to players.
  • Provide feedback to internal teams regarding gameplay, user experience, and technical issues, acting as the voice of the players and contributing to the continuous improvement of our products and services.
  • Adhere to assigned schedules and work effectively in a teamwork-oriented environment.

Requirements:

  • Fluent in Mandarin and English, both written and verbal communication skills.
  • Proven experience in customer support, preferably in the gaming industry, with a strong understanding of gaming concepts, terminology, and platforms.
  • Excellent problem-solving and troubleshooting skills with the ability to think quickly and provide effective solutions.
  • Customer-focused with a passion for delivering exceptional service and ability to handle customers' inquiries and complaints with patience and empathy.
  • Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams.
  • Proficient in using basic office software and CRM systems.
  • Excellent time management skills with the ability to multitask and prioritize tasks effectively.
  • Basic knowledge of gaming hardware, software, and platforms would be an advantage.

Salary:
RM2, RM4,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Holidays

Application Question(s):

  • Do you pley HONKAI IMPACT 3/HONKAI STAR RAIL.? if yes Kindly state your level.*Minimum level 50)

Language:

  • Mandarin (required)

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