Customer Service
3 weeks ago
**Job Summary**:
The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience.
**Responsibilities**:
- Respond to players' in-game inquiries and provide solutions to issues.
- Handle and resolve related complaints, suggestions, and consultations.
- Engage with the players to gather feedback and enhance player’s satisfaction.
- Monitor and report any game anomalies or issues.
- Collaborate with technical teams to resolve issues promptly.
- Contribute to the improvement and optimization of existing processes and content.
**Requirements**:
**Language Proficiency**:
- Fluent in both **Chinese** and **English**, with a preference for English proficiency.
- Ability to communicate effectively with diverse audiences.
**Experience and Skills**:
- Minimum of two years of experience in game customer service or a related field.
- Familiarity with the gaming industry and a passion for anime culture.
- Extensive gaming experience: familiarity with **Genshin Impact** and **Honkai: Starail** will be considered an advantage.
**Personal Attributes**:
- Excellent communication and collaboration skills.
- Strong service orientation with resilience to stress.
- Responsible, patient, and details oriented, with a focus on execution and continuous improvement.
- Ability to support and manage multiple projects simultaneously.
**Working Conditions**:
- Ability to work in a fast-paced environment.
- Flexibility to work in shifts, including weekends and holidays, if required.
**Job Types**: Full-time, Permanent
**Salary**: From RM4,400.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 2 years (required)
**Language**:
- Mandarin (required)
Expected Start Date: 01/12/2024
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