Service Desk Specialist with Japanese and English

Tasks: - Provide remote L1 Support to End Users; - Analyzing problem & putting correct resolution in place; - Troubleshooting and relating resolution procedures to non-technical end - users, - opening, closing & monitoring of the incidents in the system during the complete incident lifecycle; - Monitoring the correct timelines (SLA) **Requirements**: -...

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker** could be the...

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker **could be the...

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

Tasks: Provide remote L1 Support to End Users; Analyzing problem & putting correct resolution in place; Troubleshooting and relating resolution procedures to nontechnical end- users,- opening, closing & monitoring of the incidents in the system during the complete incident lifecycle; Monitoring the correct timelines (SLA)Requirements: JLPT N1/N2 Japanese...

**Position: Customer Service Specialist (Japanese/ Vietnamese/Tagalog)** **Tenure: 1 Year contract/ Renewable Basis** **Salary: RM 4500 to RM 5000** **Working Location: Petaling Jaya** **Working Hour/days: Rotational Shift** **Responsibilities**: - Act as point of contact provide consultative support on agencies and advertisers accounts. - Drive...

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker **(M/F/d) could...

**Job details**: Posted 21 November 2023 SalaryNegotiable LocationPetaling Jaya Job type Permanent DisciplineHuman Resources Reference266925_1700559028 **About our Client** - Competitive Remuneration Package & Career Plan - Long-term Career Progression Opportunities - To Work for a Thriving & Expanding Company Our client is a Multinational Company and...

Tasks: Provide remote L1 Support to End Users; Analyzing problem & putting correct resolution in place; Troubleshooting and relating resolution procedures to nontechnical end- users,- opening, closing & monitoring of the incidents in the system during the complete incident lifecycle; Monitoring the correct timelines (SLA)Requirements: JLPT N1/N2 Japanese...

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of IT Service Desk Agent-Japanese Speaker (M/F/d) could be...

**Process Specialist - Japanese Speaking with JLPTN1/ N2 Certification** Location: Petaling Jaya Hybrid - 3days in the office, 2days WFH **Salary**: 6.8K-9.4K (which already includes Language allowance of 1.2k) Open for buy out **Qualifications/Requirements**: - 2-3yrs experience in a customer service role - Fluent in Japanese with JLPTN1/ N2...

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of IT Service Desk Agent-Japanese Speaker could be the...

Responds and addresses customers' problems in a timely manner utilizing our support system - Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required. - Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries - Provides feedback on tools, resources,...

**Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in Petaling...

**Key Responsibilities**: - Issue Resolution: Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed. - Ticket Management: Create, document, and manage service desk tickets in a timely and organized manner, ensuring accurate tracking and resolution of...

**任務：** - 為最終用戶提供遠端 L1 支援； - 分析問題並制定正確的解決方案； - 故障排除以及與非技術最終用戶相關的解決程序， - 在整個事件生命週期內開啟、關閉和監控系統中的事件； - 監控正確的時間表 (SLA) - 透過電話、電子郵件和聊天與最終用戶聯繫，->...

Location: - Petaling Jaya- Specialisation: - Business Process Outsourcing & Global Business Service- Salary: - MYR 72,000 - 84,000 (Annual)- Reference: - PR/156688- Contact details: - Angelina Linggi- Job published: - February 15, 2024 16:06**COMPANY OVERVIEW** An established shared service company is looking for a skilled talent with proficiency in Japanese...

**Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Japanese language BPO Voice Process Japenese japense BPO Skills BPO industry BPO Call center International BPO BPO/ITES Fluency...

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

Key Objectives of Position: As a Lenovo Managed Service Desk Supervisor, you are one of the key pillars in providing support services for our Managed Service customers. Being skilled in Lenovo Systems, procedures, and operations, you will be responsible to drive customer support Service Level Agreement (SLA) primarily in Indonesia & South East Asia markets....