Call Center Consultant

6 months ago


Petaling Jaya, Malaysia Trinity workforce Solution Full time

**Call Center Consultant
- Petaling Jaya**

**Salary**: Up to RM5000

Monday - Sunday (2 days rotating)

Working days:

- 5 days working & 2 days off Working Schedule:
Any 2 of the 5 days may be scheduled to work from 8.30am - 9pm with 2 hours break (7-9pm will be compensated with Time Off)

Job Responsibilities:
Phone operator
- Manage patient complaints.
- Salesforce CRM System Patient registration.
- Appointment scheduling.
- Appointment management.
- Demand / Supply evaluation.
- Change/reschedule appointments whenever necessary Appointment reminder & confirmation.
- Administrative Paperwork eg. consultation/follow-up/call log notes, etc.
- Patient follow-up Statistics and Reports.

Salesforce CRM System
- Patient registration.
- Appointment scheduling.
- Appointment management.
- Demand / Supply evaluation.
- Change/reschedule appointments whenever necessary.
- Appointment reminder & confirmation.

Administrative
- Paperwork eg. consultation/follow-up/call
- log notes, etc. - Patient follow-up
- Statistics and Reports

Requirements / Qualifications:

- Able to speaks, read and write in Mandarin, English and BM.
- Degree/Diploma in any discipline.
- 2-3 years customer service experience

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: Up to RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (required)


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