Call Center Consultant
5 months ago
**Job Responsibilities:
- **
**Phone operator**
- Telemarketing - call follow-up on existing and/or new patient database Teleconsultation
- Manage patient complaints.
- Salesforce CRM System Patient registration.
- Appointment scheduling.
- Appointment management.
- Demand / Supply evaluation.
- Change/reschedule appointments whenever necessary Appointment reminder & confirmation.
- Administrative Paperwork eg. consultation/follow-up/call log notes, etc.
- Patient follow-up Statistics and Reports.
**Salesforce CRM System**
- Patient registration.
- Appointment scheduling.
- Appointment management.
- Demand / Supply evaluation.
- Change/reschedule appointments whenever necessary.
- Appointment reminder & confirmation.
**Administrative**
- Paperwork eg. consultation/follow-up/call
- log notes, etc.
- Patient follow-up
- Statistics and Reports
**Requirements / Qualifications:
- **
- Able to speaks, read and write in Mandarin, English and BM.
- Degree/Diploma in any discipline.
- 2-3 years customer service experience.
**Job Types**: Full-time, Fresh graduate
Pay: Up to RM5,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Call Center: 2 years (required)
**Language**:
- Mandarin (required)
- Bahasa (required)
-
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