Client Servicing, Executive
7 days ago
Job Description
We believe remarkable talent, enthusiasm, and creative thinking add up to great work. We’re looking for an analytic thinker with excellent people, project management, and writing skills to help us elevate that work as our full-time, in-house Client Strategist.
We are looking for a sales-and-numbers-driven individual to join our team. You will act as a liaison between the agency and our clients, ensuring customer satisfaction. As a Client Servicing, Executive, you should showcase excellent communication and negotiation skills. You should also act proactively to address clients’ needs and facilitate the project process from beginning to end.
Ultimately, you should contribute to an increase in sales and maintain our company-client relationships at a high standard, while learning to develop skills of your own in the entire spectrum of marketing services.
Objectives of this Role
- The key point of contact of clients is to discuss their day-to-day needs
- Working with internal teams to devise campaigns, ideas, and solutions that meet the client’s brief and budget
- Presenting campaign ideas and costings to clients
- Briefing the internal teams who will produce the deliverables
- Negotiating with clients, solving any problems, and making sure deadlines are met
- Checking and reporting on the campaign’s progress
- Keeping in contact with the client at all stages of work
- Managing the account’s budget and invoicing the client
- Developing proposals to win new business
**; Requirements**: - Expectations and Duties
- A minimum of 1-year hands-on experience in client servicing, project management, PR, social media/content/digital marketing, preferably in a social or digital agency. Writing and research skills will be an added advantage.
- A wide interest in the intersection between technology and culture/human behavior
- Excellent communication and interpersonal skills
- A proactive attitude, with the ability to use initiative and be flexible
- Excellent organizational skills
- The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
- Drive and determination
- Effective team working skills
- Influencing and negotiation skills
- Oral and written communication skills
- Commercial awareness
- A passion for advertising and an understanding of what makes a good advertising
- A willingness to learn
- Resilience, to enable you to deal with problems and constructive criticism
- Marketing and tech literacy and an awareness of how the industry is developing in light of new communication technologies.
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