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Customer Service
7 days ago
Coordinate with the sales team and operations department to facilitate order fulfillment and timely delivery.
- Address customer complaints and resolve issues promptly to ensure a positive customer experience.
- Assist in maintaining customer databases and records, ensuring accuracy and completeness.
- Collaborate with the sales team to prepare reports and presentations as needed.
- Maintain open communication channels with the sales team to relay customer feedback, issues, and opportunities.
- Recommend and implement enhancements to customer service processes and procedures to enhance efficiency and effectiveness.
- Monitor customer interactions and identify areas for improvement in service delivery.
- Understand **Chinese **due to business nature.
**Salary**: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Flexible schedule
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
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