Customer Service Mandarin Speaker @ Cyberjaya @ Up
2 weeks ago
1.Respond to customer queries in a timely and accurate manner via Voice and Non-Voice
2. Identify customer needs and support customers in the use of specific features.
3. Monitor customer complaints on social media and escalate to client stakeholders.
4. To coordinate and resolve customer enquiries via the support of internal and external
team members.
5. Inform customers about new features and functionalities, when required.
6. Follow up with customers to ensure their issues are resolved and uplift customer
satisfaction.
**Requirements**:
Monday - Friday
9am - 6pm
Location Cyberjaya
Mandarin speaker
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: From RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
- Bahasa (preferred)
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