Customer Service Mandarin Speaker @ Cyberjaya @ Up

5 months ago


Cyberjaya, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

1.Respond to customer queries in a timely and accurate manner via Voice and Non-Voice

2. Identify customer needs and support customers in the use of specific features.

3. Monitor customer complaints on social media and escalate to client stakeholders.

4. To coordinate and resolve customer enquiries via the support of internal and external

team members.

5. Inform customers about new features and functionalities, when required.

6. Follow up with customers to ensure their issues are resolved and uplift customer

satisfaction.

**Requirements**:
Monday - Friday

9am - 6pm

Location Cyberjaya

Mandarin speaker

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: From RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)
- Bahasa (preferred)


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