Sales Support

3 weeks ago


Petaling Jaya, Malaysia Doka Group Full time

Company Description

As a customer-focused organisation, Doka understands that its greatest assets are its employees which is why Doka is consistently looking for talented professionals who are keen ot develop their career in this challenging industry.

From metro stations to high rises to more challenging projects such as the diamond shaped PNB 118, Doka Malaysia has diversified in terms of scope, but also location to include several projects outside of the capital city of Kuala Lumpur.

**Job Description**:
Your key responsibilities will be:

- You s**upport the sales team** in gaining a higher conversion rate by completing administrative tasks and duties on their behalf such as maintenance of the in-house CRM Tool
- ** Contract Administration**:You provide support on areas such as **contract administration and management, claims management**, and if required on arbitration and legal proceedings; You ensure that obligations towards the customers / partners are respected and complied
- You establish and maintain **excellent client relationships** while keeping up to date contact persons and customers via direct representation, telephone and other means of communication
- You influence and share **value preposition of the Doka products and services** and how they compare with the competition so that product presentations can be delivered effectively and skilfully
- ** Customer service and satisfaction**: You respond to enquiries for sales business received by whatever means and converting these enquires into orders
- ** Credit Management**:You are responsible to support the sales team on credit interactions with the customer and ensuring payment is received in full.
- ** CRM Tool**: You are hands-on and ensure data quality in the CRM tool (e.g budgets) for Malaysia; You take an active part to use **market intelligence tools** to review and screen potential target projects
- ** Marketing**:You have to support the coordination of all marketing activities in Malaysia. Maintains up-to-date awareness of company activities, industry trends and government regulations.
- ** Sales Meetings**: You prepare for sales meetings, workshops and lead the coordination of team events and activities
- ** Online Complaint Management **Tool**: You capture complaints in online complaint management tools
- Any other tasks assigned

**Qualifications**:

- Skills and Experiences_
- At least a Diploma in Law and/or Engineering and/or Business/Sales Management, and/or Quantity survey
- Some initial experience in** Sales Support/Coordination **and/or **Contract Administration & Management** within a robust MNC environment in Malaysia, ideally gained from an industry supplying the construction sector
- Tech-Savvy with certain Sales & CRM Tools; Very good skilled with Microsoft Office in particular proficient in MS Excel
- Outstanding written and verbal English skills
- Ability to speak mandarin is an advantage
- Attributes and Motivation_
- Strong interpersonal, communication, organization, follow-up and negotiation skills and a strong numerical aptitude
- Team oriented, positive attitude and personal effectiveness and credibility
- Preferred Skills and Background:

- Financial understanding/business acumen (Margin Drivers, Discount Policy, Pricing Strategies,) advantageous
- Experience in FIDIC contract
- Project Management Professional (PMP) certification
- Required Attributes and Motivation:

- Excellent detail orientation
- Excellent organization skills
- Ability to assert self and influence another to your point of view
- Ability to understand an issue and come up with novel solutions

Additional Information

**Let’s form the future together. Be part of it


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