Service Desk Analyst

Job description: The IT Service Desk Analyst is responsible for effectively managing internal staff and customer’s technical and related queries, setting the organizational standard for customer engagement and providing a first-contact resolution to all. - Identify and diagnose issues and problems. - Categorize and record reported queries and provide...

Job description:The IT Service Desk Analyst is responsible for effectively managing internal staff and customer's technical and related queries, setting the organizational standard for customer engagement and providing a first-contact resolution to all. Identify and diagnose issues and problems. Categorize and record reported queries and provide solutions....

Responsibilities: Effectively resolve Level 1 service desk technical queries as per deliverables outlined Ensure appropriate documentation of the interaction with the customer in the prescribed format Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues...

Requirement: Technical knowledge/expertise to support technical related queries and trouble shooting. Minimum 1+ years' experience in a Level 1 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc. Minimum degree / diploma is required Proven experience in commercial in bound telephony...

Responsibilities: - Effectively resolve Level 1 service desk technical queries as per deliverables outlined - Ensure appropriate documentation of the interaction with the customer in the prescribed format - Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical...

**Requirement**: - Technical knowledge/expertise to support technical related queries and trouble shooting. - Minimum 1+ years’ experience in a Level 1 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc. - Minimum degree / diploma is required - Proven experience in commercial in bound...

To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan. Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve network, hardware...

To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve network,...

This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible. Responsibilities:Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of action Monitor Issues from start to...

This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible. Responsibilities:Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of action Monitor Issues from start to...

This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible. Responsibilities:Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of action Monitor Issues from start to...

**Position: Service Desk** **Tenure: Permanent** **Salary: RM 3000 - RM 4000** **Location: Bangsar South** **Responsibilities**: - Communicate with customers and providers concerning incoming incidents and log all findings; - Perform 1st level basic troubleshooting on reported incidents; - Log incidents in the ticketing system - Ensure our customers are...

**Position: Service Desk** **Tenure: Permanent** **Salary: RM 3000 - RM 4000** **Location: Bangsar South** **Responsibilities**: - Communicate with customers and providers concerning incoming incidents and log all findings; - Perform 1st level basic troubleshooting on reported incidents; - Log incidents in the ticketing system - Ensure our customers are...

**Exciting Opportunity: Join Our Team as a Service Quality Analyst - Technology Infrastructure** **Location**: KL Gateway (Bangsar South) **Employment Type**: Full-time **About Us**: We're committed to fostering a vibrant, diverse, and inclusive workforce. We value the unique backgrounds, perspectives, and life experiences of our team members, driving...

**JOB DESCRIPTION**: - To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for client from Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and...

Service Quality Analyst - Incident ManagerKuala LumpurTesting & Quality Assurance (Information & Communication Technology)Full timeWe believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure...

We are currently seeking an enthusiastic and responsible Front Desk Receptionist to join our clinic's beauty department team. As a Front Desk Receptionist, you will be the first impression representative of our clinic, responsible for welcoming and guiding visitors, and providing an excellent customer service experience. You will work closely with the...

Greet guests and provide them with superb customer service. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take down messages. Accept all letters and packages, and distribute them to...

Exciting Opportunity: Join Our Team as a Service Quality Analyst - Technology InfrastructureLocation: KL Gateway (Bangsar South)Employment Type: Full-timeAbout Us:We're committed to fostering a vibrant, diverse, and inclusive workforce. We value the unique backgrounds, perspectives, and life experiences of our team members, driving innovation and...

Greet guests and provide them with superb customer service. - Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. - Answer all client questions and incoming calls. - Redirect phone calls to the appropriate department and take down messages. - Accept all letters and packages, and distribute...