IT Service Desk

2 months ago


Bangsar, Malaysia EPS Ventures Sdn Bhd Full time

**Position: Service Desk**

**Tenure: Permanent**

**Salary: RM 3000 - RM 4000**

**Location: Bangsar South**

**Responsibilities**:

- Communicate with customers and providers concerning incoming incidents and log all findings;
- Perform 1st level basic troubleshooting on reported incidents;
- Log incidents in the ticketing system
- Ensure our customers are informed of planned works scheduled by our providers;
- Manage the customer relation by means of proactive communication throughout the Service Desk life cycle of the incidents so that the client experiences the incident as fully and adequately resolved.

**Job Requirements**:

- At least a Diploma in IT/ Computer Science/ Networking with 1 year relevant work experience;
- Access networking technologies (xDSL, Leased Line, wireless, satellite)
- Routers / firewalls (primarily Cisco)
- VPN solutions (public based on IPSEC/SSL or private based on MPLS)
- SD-WAN is a plus
- Network management systems / tools
- Must be able to professionally converse in Mandarin language since this role will be required to support our client based in Hong Kong, Macau & Taiwan
- Ability to speak Cantonese & Hakka will be a plus point
- English proficiency is a must; any other extra language is a plus;
- Analytical & communicatively strong;
- Must be willing to work in 24/7 shift rotation pattern (5 days’ work week, 8 hours per shift)
- Creative & customer focused;
- Team player;
- You are enthusiastic about our core values simplicity, passion and innovation.
- Demonstrated aptitude in identifying challenges, analyzing potential solutions, and making informed decisions to overcome obstacles

**Salary**: RM3,000.00 - RM4,000.00 per month

Ability to commute/relocate:

- Bangsar: Reliably commute or planning to relocate before starting work (required)


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