![EPS Ventures Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
IT Service Desk
2 months ago
**Position: Service Desk**
**Tenure: Permanent**
**Salary: RM 3000 - RM 4000**
**Location: Bangsar South**
**Responsibilities**:
- Communicate with customers and providers concerning incoming incidents and log all findings;
- Perform 1st level basic troubleshooting on reported incidents;
- Log incidents in the ticketing system
- Ensure our customers are informed of planned works scheduled by our providers;
- Manage the customer relation by means of proactive communication throughout the Service Desk life cycle of the incidents so that the client experiences the incident as fully and adequately resolved.
**Job Requirements**:
- At least a Diploma in IT/ Computer Science/ Networking with 1 year relevant work experience;
- Access networking technologies (xDSL, Leased Line, wireless, satellite)
- Routers / firewalls (primarily Cisco)
- VPN solutions (public based on IPSEC/SSL or private based on MPLS)
- SD-WAN is a plus
- Network management systems / tools
- Must be able to professionally converse in Mandarin language since this role will be required to support our client based in Hong Kong, Macau & Taiwan
- Ability to speak Cantonese & Hakka will be a plus point
- English proficiency is a must; any other extra language is a plus;
- Analytical & communicatively strong;
- Must be willing to work in 24/7 shift rotation pattern (5 days’ work week, 8 hours per shift)
- Creative & customer focused;
- Team player;
- You are enthusiastic about our core values simplicity, passion and innovation.
- Demonstrated aptitude in identifying challenges, analyzing potential solutions, and making informed decisions to overcome obstacles
**Salary**: RM3,000.00 - RM4,000.00 per month
Ability to commute/relocate:
- Bangsar: Reliably commute or planning to relocate before starting work (required)
-
Service Desk
2 months ago
Bangsar, Malaysia EPS Ventures Sdn Bhd Full time**Position: Service Desk** **Tenure: Permanent** **Salary: RM 3000 - RM 4000** **Location: Bangsar South** **Responsibilities**: - Communicate with customers and providers concerning incoming incidents and log all findings; - Perform 1st level basic troubleshooting on reported incidents; - Log incidents in the ticketing system - Ensure our customers are...
-
IT Operations
3 days ago
Bangsar, Malaysia 1Millennium International Sdn Bhd Full time**JOB DESCRIPTION**: - To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for client from Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and...
-
Front Desk
3 weeks ago
Bangsar, Malaysia Hirehub Management Sdn Bhd Full timeWe are currently seeking an enthusiastic and responsible Front Desk Receptionist to join our clinic's beauty department team. As a Front Desk Receptionist, you will be the first impression representative of our clinic, responsible for welcoming and guiding visitors, and providing an excellent customer service experience. You will work closely with the...
-
IT Service Desk Analyst
3 days ago
Bangsar South, Malaysia Horizontal Talent Full timeJob description: The IT Service Desk Analyst is responsible for effectively managing internal staff and customer’s technical and related queries, setting the organizational standard for customer engagement and providing a first-contact resolution to all. - Identify and diagnose issues and problems. - Categorize and record reported queries and provide...
-
IT Operation Service Desk
1 week ago
Bangsar South, Malaysia Quess Full timeTo be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan. Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve network, hardware...
-
IT Service Desk Analyst
1 week ago
Bangsar South, Malaysia Horizontal Talent Full timeJob description:The IT Service Desk Analyst is responsible for effectively managing internal staff and customer's technical and related queries, setting the organizational standard for customer engagement and providing a first-contact resolution to all. Identify and diagnose issues and problems. Categorize and record reported queries and provide solutions....
-
IT Service Desk Analyst
1 week ago
Bangsar South, Malaysia JAC Malaysia Full timeResponsibilities: Effectively resolve Level 1 service desk technical queries as per deliverables outlined Ensure appropriate documentation of the interaction with the customer in the prescribed format Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues...
-
IT Operation Service Desk
3 weeks ago
Bangsar South, Malaysia Quess Full timeTo be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve network,...
-
IT Operations
3 weeks ago
Bangsar, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time**Kindly drop your resume to Ms. Jea 012 235 9971 WhatsApp** IT Operations & Service Desk Monday to Friday Oeration Hours : 6.00 am to 6.00 pm (2 shift interval). During Australia Daylight savings. Operation Hours :5.00am to 6.00pm (+OT for 5am + (8GMT)) Basic Salary RM3,000 (KPI ALLOWANCE RM300) (LANGUAGE ALLOWANCE RM300) (SHIFT ALLOWANCE RM60)...
-
Service Desk Analyst
1 week ago
Bangsar South, Malaysia ServiceOne Solutions Malaysia Sdn Bhd Full timeRequirement: Technical knowledge/expertise to support technical related queries and trouble shooting. Minimum 1+ years' experience in a Level 1 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc. Minimum degree / diploma is required Proven experience in commercial in bound telephony...
-
IT Service Desk Analyst
1 week ago
Bangsar South, Malaysia JAC Malaysia Full timeResponsibilities: - Effectively resolve Level 1 service desk technical queries as per deliverables outlined - Ensure appropriate documentation of the interaction with the customer in the prescribed format - Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical...
-
Service Desk Analyst
1 week ago
Bangsar South, Malaysia ServiceOne Solutions Malaysia Sdn Bhd Full time**Requirement**: - Technical knowledge/expertise to support technical related queries and trouble shooting. - Minimum 1+ years’ experience in a Level 1 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc. - Minimum degree / diploma is required - Proven experience in commercial in bound...
-
Service Desk Analyst
3 days ago
Bangsar South, Malaysia ServiceOne Solutions Malaysia Sdn Bhd Full time**Requirement**: - Technical knowledge/expertise to support technical related queries and trouble shooting. - Minimum 1+ years’ experience in a Level 1 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc. - Minimum degree / diploma is required - Proven experience in commercial in bound...
-
Customer Service/front Desk
3 weeks ago
Bangsar, Malaysia Fitness First - The Gardens Mall Full time**Join Our Team at Fitness First The Gardens!** Are you passionate about fitness and customer service? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we want you to be a part of our vibrant team at Fitness First The Gardens! **Position: Customer Service-Front of House** At Fitness First, we believe...
-
Front Desk Receptionist
2 months ago
Bangsar, Malaysia BeauDC Sdn Bhd Full timeThe front desk associate/receptionist plays a crucial role in providing exceptional customer service and ensuring the smooth operation of the spa. This individual is responsible for managing the reception area, greeting and assisting clients, scheduling appointments, handling phone calls, and performing various administrative tasks. - Greeting and Assisting...
-
Front Desk Receptionist
2 months ago
Bangsar, Malaysia BeauDC Sdn Bhd Full timeThe front desk associate/receptionist plays a crucial role in providing exceptional customer service and ensuring the smooth operation of the spa. This individual is responsible for managing the reception area, greeting and assisting clients, scheduling appointments, handling phone calls, and performing various administrative tasks. - Greeting and Assisting...
-
Front Desk @ Customer Service
2 weeks ago
Bangsar, Malaysia RFC Fitness Sdn Bhd Full timeA customer-oriented approach is essential. To greet all guests and members, understand their needs and wants, efficiently communicate correct information to the best of your abilities, and ensure that all communications to members are performed professionally and in a timely manner. - Effectively handle all feedback and complaints from members/ guests and...
-
Front Desk Receptionist
1 week ago
Bangsar, Malaysia BeauDC Sdn Bhd Full timeThe front desk associate/receptionist plays a crucial role in providing exceptional customer service and ensuring the smooth operation of the spa. This individual is responsible for managing the reception area, greeting and assisting clients, scheduling appointments, handling phone calls, and performing various administrative tasks. Greeting and Assisting...
-
Dental Clinic Manager
4 weeks ago
Bangsar, Malaysia Chai Dental Full timeWe are hiring and expanding our team! Looking to hire a Clinic Manager/Front Desk executive. This position is suitable for those with previous experience with customer service, previous experience working at a dental clinic will be a plus. If you enjoy interacting with people, serving customers, and being a front of house, send us your resume so we can...
-
Dental Clinic Manager
2 days ago
Bangsar, Malaysia Chai Dental Full timeWe are hiring and expanding our team! Looking to hire a Clinic Manager/Front Desk executive. This position is suitable for those with previous experience with customer service, previous experience working at a dental clinic will be a plus. If you enjoy interacting with people, serving customers, and being a front of house, send us your resume so we can...