IT Operation Service Desk

Job description: The IT Service Desk Analyst is responsible for effectively managing internal staff and customer’s technical and related queries, setting the organizational standard for customer engagement and providing a first-contact resolution to all. - Identify and diagnose issues and problems. - Categorize and record reported queries and provide...

**JOB DESCRIPTION**: - To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for client from Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and...

Responsibilities: - Effectively resolve Level 1 service desk technical queries as per deliverables outlined - Ensure appropriate documentation of the interaction with the customer in the prescribed format - Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical...

To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve network,...

**Requirement**: - Technical knowledge/expertise to support technical related queries and trouble shooting. - Minimum 1+ years’ experience in a Level 1 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc. - Minimum degree / diploma is required - Proven experience in commercial in bound...

We are currently seeking an enthusiastic and responsible Front Desk Receptionist to join our clinic's beauty department team. As a Front Desk Receptionist, you will be the first impression representative of our clinic, responsible for welcoming and guiding visitors, and providing an excellent customer service experience. You will work closely with the...

**Kindly drop your resume to Ms. Jea 012 235 9971 WhatsApp** IT Operations & Service Desk Monday to Friday Oeration Hours : 6.00 am to 6.00 pm (2 shift interval). During Australia Daylight savings. Operation Hours :5.00am to 6.00pm (+OT for 5am + (8GMT)) Basic Salary RM3,000 (KPI ALLOWANCE RM300) (LANGUAGE ALLOWANCE RM300) (SHIFT ALLOWANCE RM60)...

**Position: Service Desk** **Tenure: Permanent** **Salary: RM 3000 - RM 4000** **Location: Bangsar South** **Responsibilities**: - Communicate with customers and providers concerning incoming incidents and log all findings; - Perform 1st level basic troubleshooting on reported incidents; - Log incidents in the ticketing system - Ensure our customers are...

**Position: Service Desk** **Tenure: Permanent** **Salary: RM 3000 - RM 4000** **Location: Bangsar South** **Responsibilities**: - Communicate with customers and providers concerning incoming incidents and log all findings; - Perform 1st level basic troubleshooting on reported incidents; - Log incidents in the ticketing system - Ensure our customers are...

Greet guests and provide them with superb customer service. - Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. - Answer all client questions and incoming calls. - Redirect phone calls to the appropriate department and take down messages. - Accept all letters and packages, and distribute...

A customer-oriented approach is essential. To greet all guests and members, understand their needs and wants, efficiently communicate correct information to the best of your abilities, and ensure that all communications to members are performed professionally and in a timely manner. - Effectively handle all feedback and complaints from members/ guests and...

LightHeal is searching for talented, enthusiastic, highly motivated individuals to join our expanding team! **Responsibilities: Front desk / administrative with basic secretary role** - Update clinicians' and centre's calendars on daily basis. Schedule clients’ appointments with physiotherapist accordingly. - Answer, screen, and forward incoming phone...

Basic administrative work. - Maintain payment records & supplier communication files. - Submit monthly payment and bank statement to Accounts dept - To monitor front desk and office operations. - Maintain HR records and update employee file. - Any other task assigned by superior Pay: RM2,500.00 - RM3,500.00 per month Application Deadline: 10/15/2024

The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...

The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...

To work on the IT service management and operational support handling. - To conduct the Change Request meeting. - To review and record the request of the Change Listing. - To coordinate and standby to perform the Change promotion / deployment. - To coordinate, escalate and follow-up on critical issues on helpdesk ticketing. - Slides preparation and analysis...

Greet and welcome visitors with a warm and professional demeanor. - Maintain a clean and organized reception area. - Notify staff of visitor arrivals. - Provide excellent customer service by answering inquiries in person, over the phone. - Direct visitor to the appropriate departments or personnel. - Answer and manage incoming calls, transferring them to the...

Analyze business systems to align the software solutions with business programs. - Develop business specifications and hand it over to technical team for system development. - Provide systems support for any changes made to existing business environment. - Coordinate with IT team for any system enhancement/solutions - To assist the process / operation...

To work on the IT service management and operational support handling. - To manage incidents to resolution in a 24/7/365 environment using the incident management and problem management processes ensuring root cause analysis & prevention is identified. - To ensure the service level agreements (SLA) are met and serves as a single point of contact for...

**Customer Service Specialist** for VIRTUAL OFFICE / SHARED OFFICES. Job role: **Requirements**: - Previous experience in sales and/or customer service. Min. 2 years. - Excellent face to face and phone communication skills with customers - A fluency in English, both verbal and written - Fluent in Mandarin Chinese - Ability to build and nurture...