Korea Assistant Manager

3 weeks ago


Petaling Jaya, Malaysia Startek Malaysia Full time

Manage Operations day to day activities
- Ensure KPI and deliverables are met
- Ensure all escalated cases and priority issues are dealt with and resolved in a timely manner
- Point of escalation between operations and clients.
- Provide leadership, development and coaching of Team Leaders and Agents. Actively engaging and supporting the development of your team to ensure better performance and succession planning.
- Working with HR and Recruitment drive the recruitment & selection of Team Leader and agents.
- Contribute to the design and implementation of Change Programs and Projects which impact the contact center.
- Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
- Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets
- Building and maintaining effective internal and external stakeholder relationships
- Identifying and instilling best practice, processes and systems and drive continuous improvement environment

**Job Type**: Contract
Contract length: 24 months

**Salary**: RM13,000.00 - RM14,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

**Language**:

- Korean (preferred)


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