Customer Migration Programme Manager

7 months ago

Kuala Lumpur, Malaysia London Stock Exchange Full time

**Position Summary**

We have an exciting opportunity in Implementation Management for an expert Customer Programme Manager to join the regional programme team to handle the regional execution of one of our largest client migration multi-year programmes...

LSEG and Microsoft have entered an exciting strategic partnership for the development of next-generation data, analytics and cloud infrastructure solutions. Our customers' needs are evolving and so are financial markets. This partnership will transform the way customers discover, analyse and trade securities around the world. It will also advance our cloud strategy and build the improved resilience, efficiency and agility that our customers need. All of Microsoft's customers will also have access to our data and analytics capabilities through a single flexible infrastructure that is intuitive and adaptable.

The role will work closely across the business and will be encouraged to engage at a senior level with client business sponsors, senior stakeholders and project teams across the organisation, such as Technology, Customer Implementation Services, Professional Services, Customer Administration, Sales & Account Management and Product & Proposition.

The role will report into the Regional Programme Team director and have a dotted line to the global client programme lead. The role will be responsible for driving the upgrade of regional clients, calling out issues and supporting frontline teams.

The Programme Manager will be encouraged to build project plans along with other documents such as RACI models, RAID, reporting Dashboards, detailed tracking, etc.

We are committed to a more flexible way of working which balances the benefits of being co-located with colleagues in our offices and customer sites with the flexibility of being able to work from home. This is referred to as 'hybrid working'. This role is offered as a 'blended' workstyle which mixes time between working from an office location and working remotely as required by the task at hand. This means a minimum of 3 days per week in the office location.

**Role Responsibilities**
- Demonstrates excellent knowledge of the Refinitiv Product Suite.
- Proven track record of delivery in environments with high levels of ambiguity, changes in strategy and can incorporate these into defined processes.
- Produce reports for senior management and stakeholders on the progress of the programmes against objectives and plans, highlighting any improvement areas and the requirements to accurate them
- Has formulated and presented project plans and proposals at management level resulting in agreement and sponsorship.
- Defining and agreeing approaches and alternative solutions to tackle business and operational challenges.
- Has worked extensively with Order Management, Process Engineering, Business Operations, Business Planning & Programme Management, Legal, CARM and Finance on product launches or upgrade programmes.
- Highly skilled on Meeting Management (Project Kick Off, Stakeholder Meetings, Status Meetings, Change Control, Project Review).
- Must be able to encourage trust, lead expectations, gain buconsensusnd sponsorship from key stakeholders
- Consistent record of matrix management and handling across different cultures
- Promote and foster collaboration across Business and Functions, providing leadership in cross-functional meetings and representing the programmes to senior collaborators in governance boards and committees
- Collaborate with the Portfolio Manager to ensure the programmes achieve objectives and align with business priorities of the Trading area and Data and Analytics more broadly.
- Lead, coach, and mentor programme and project managers within the programmes, setting performance and delivery expectations to yield consistent results, whilst highlighting and promoting successful practices across the organisation

**Skills and Experience Required**
- Understands the processes and commercials around product upgrades
- Experience of presenting to the customer around Refinitiv products and capabilities.
- Good understanding of the financial services industry and the key competitors in this space.
- Project Management or Financial Markets certification
- Proficient with internal systems such as Siebel, Salesforce, License Manager, Service Now and be able to extract data to build management reports or similar
- Microsoft Office product suite and Project Management tools
- Project management qualification and significant post qualification experience
- Extensive experience in project or programme management
- Knowledge of Agile methodologies
- Extensive stakeholder management experience
- Trading market/industry knowledge preferable
- People management experience

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which

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