Project and Programme Management Office

5 days ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

Group Transformation Center - Group Programmes is a global change practice driving change for our global business and functions by offering cost effective, flexible and outcome focused transformation. GTC-GP manages and implements change programmes and projects globally across HSBC. GTC-GP creates value for the customer and for the business by accelerating, orchestrating and delivering change. GTC-GP works with Global Businesses and Functions.

We are currently seeking an experienced professional to join our team in the role of **Programme and Project Services Analyst.**

**What you will do**:
**Principal responsibilities**:

- Support the successful delivery of Portfolio/Programme outcomes in line with agreed delivery plans
- Drive inputs/outputs for Programme Increment (PI) Planning and synthesise Quarterly/monthly memo updates
- Design & manage delivery dashboards for insightful visualisation of flow of Capabilities and Features from Idea to Done, to support decision-making.
- Ensure data is accurate and reporting the latest status for all the key parameters (Status reporting, RAID reporting, Dependency reporting and Capabilities/Outcomes)
- Guardian of the change governance. Help provide oversight across Global and markets
- Facilitate Change control around investment planning, scope, OKRs, features/capabilities
- Ensure the delivery pipeline is connected with financials and within capacity
- Collect thematic learnings from retrospectives to ensure cross implementation.
- Monitor & control the portfolio investment allocation, benefit projection & ensure they are captured in standard tooling
- Manage financial guardrails, ensure controls are in place and variances are tracked
- Manage resource capacity pattern
- Monitor & control Portfolio/programme Commercialization tracking
- Provide holistic view of the financial performance and ensure those are in line with defined portfolio strategy, customer & business outcomes.
- Manages Risks and Issues through appropriate tracking and involving key members of the Programme/Project team as appropriate
- Maintain continuous improvement plans to support the new Ways of Operating.
- Act as Change leader or SME in case of new initiative of business, strategy change, tooling migration, etc.
- Ensure compliance to HSBC Change Framework, FIM, SAFE, AGILE etc
- Manage any PMO Analysts in the team to ensure they deliver quality work and meet the expectations of the programme
- Above list is not exhaustive & covers core responsibilities expected of the resource securing the role. Addl responsibilities may form part of the role depending on the project, programme or portfolio where the resource is assigned / on boarded.
Requirements

**What you will need to succeed in the role**:
**Soft Skills**:

- Ability to work independently with mínimal supervision and oversight
- Ability to manage multiple deadlines simultaneously
- Solid stakeholder management skills with a consultative approach to engaging with internal clients
- A strong team player, proven team leadership potential
- Strong planning and organizing, ability to see the big picture
- Good written and verbal communication skills
- Strong attention to details and technicalities

**Hard Skills**:

- Master’s or Bachelor’s degree
- 8-12 years of proven work experience as a Project Management Officer or similar role in product/ services organisations
- Knowledge of industry standards in project, programme, portfolio management
- Strong Knowledge of Microsoft Office (Excel, PowerPoint, Word), PPM Tools, Collaboration tools
- Working knowledge of coordinating projects run in Agile methodologies
- Excellent organizational and technical abilities

**What additional skills will be good to have?**
- HSBC Change Framework, Group Tools such as Clarity / Jira / Confluence / GPDM
- Thorough understanding of Billing process, Cost Allocation Methodology, Cost recharges, Value stream Investment Plan, Management & reporting (Investments + Benefits) including GPDM Hierarchy
- Relevant industry certification preferred PMP/P3O/MSP/MOP
- Experience in managing a team
- Certification in Agile.

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