Sfe, Mce, Data Analytics Manager

3 months ago

Kuala Lumpur, Malaysia Danone Full time

About the job
Danone Specialized Nutrition South East Asia is seeking for SFE, MCE, Data analytics Manager - Malaysia, Singapore & Vietnam. With our global presence, brands and business and our mission of bringing health through food to as many people as possible; we believe that people growth is a key asset to reach a sustainable business performance.
To succeed in this journey, we're looking for the right talent and personalities eager to bring their energy and ideas to a meaningful project. Take this opportunity to GROW together and experience a culture that empowers you to express your ideas and share what you're passionate about
- Deliver customized programs, reporting, and supporting dashboards (i.e Power BI) that enabled consistent data tracking and strategy optimization.
- Evaluate and track sales force activities across all platforms/ countries (SFA and digital/remote); generate insights, inform reporting (with MCE and Data Performance Manager), and monitor results against needs of key stakeholders, implementing corrective actions when gaps are identified.
- Develop, implement, and monitor incentive/compensation programs in support of HN Solution team objectives across brands.
- Design and deploy segmentation and targeting through the integration of appropriate data (leveraging digital data), adapting to customer mix, optimal call load and geographical needs by brand/team.
- Proactively assess and make recommendations in support of sales force development, supporting cross-functional collaboration and initiating development activities through the training team and other support functions.
- Identify and monitor key territory levers (internal, external, environmental, etc.) across all platforms to proactively manage their impacts on the business (positively or negatively).
- Lead in ongoing optimization operation to ensure balancing of capacity vs resource allocation to meet business needs.
- Lead relevant SOP and governance.
- Collaborate with MCE, Data Performance, System and Tech Manager to develop transparent, systematic and automatic tools to provide in-depth analytics and measurements, integrating insights across all platforms, to ensure standards are realistically set for all programs (including reports, dashboards and CRM admin management).
- Project manage SFE initiatives, and proactively address barriers to execution (e.g., conflict, risk, non-compliance, etc.).
- Align with cross-functional stakeholders and countries to balance individual/team needs with business priorities and realistic deliverables.
- Lead and facilitate effective, timely decision-making to ensure quick action in response to opportunities and threats to the business.
- Setting performance management metrics and regular performance tracking of sales teams with pre-planned meetings with HR.
- Act in alignment with compliance and regulatory expectations
- Lead and initiate implementation of creative approaches to improve processes, drive continuous improvements. Build metrics and mechanisms to monitor progress.
- Support Tech Manager as Administrator role of CRM system and provide training for end users
- Lead or assist in any Ad-hoc Project assigned for both Local & Regional initiatives.

About you
- Bachelor Degree or higher in Business Administration, Science or any related fields.
- Preferably at least 3 years’ experience with SFE / SFA / Business Data Analytics.
- Strong understanding of HCP sales force effectiveness principals, sales environment (Public, Private, Tenders) and high digital literacy and systems-thinking approach to integrating digital as a core component of strategy.
- High digital literacy and systems-thinking approach to integrating digital as a core component of strategy.
- Ability to influence without authority, in all directions, to be consultative.
- Effective negotiation and collaboration with stakeholders, managing differing priorities, personalities, styles, etc.
- Very strong data management and analytics expertise.
- Ability to translate data into human behavior, and communicate insights to non-experts.
- Knowledge of salesforce automation and ability to translate desired results into appropriate processes.
- Knowledge of CRM system i.e IQVIA OCE/Veeva/Salesforce an advantage.
- Power BI/Tableau or sales dashboard creation and advantage.
- Relationship building and social savvy.

About us
Danone is a world leading food company built on three business lines; Specialized Nutrition, Waters and Fresh Dairy Products. Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies

Danone is committed t

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