Field Services Coordinator, Apac

4 weeks ago

Kuala Lumpur, Malaysia Mintel Full time

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.

The Field Services Coordinator will join the Consulting team that is responsible for coordinating all of Mintel's field research utilising Field Associates and various independent contractors. This person will interact with a variety of individuals, both internally and externally, to assist in the completion of custom market research projects.

**What You Will Be Doing**
- Recruit and brief field associates for projects
- Coordinate retrieval of samples through the Field Associates
- Checks and validate costs incurred for project is in line with what has been communicated, agreed for the project. To escalate to senior manager field services if it is not aligned or if there is a potential overrun.
- Resolve issues on logistics/customs (where applicable) to ensure timely delivery of project to client
- Coordinate multiple field research projects assisting Project Managers
- Communicate with clients as well as sales and custom research teams
- Develop detailed and concise field audit guides / instructions
- Execute quality control, monitoring data quality and integrity
- Ensures that project deadlines and budget criteria are met - Review and edit survey responses to ensure consistency and check for errors
- Provide hands-on training to Field Associates

**Who We Are Looking For**
- 2 to 4 years of relevant experience in a related field
- Impeccable interpersonal and communication skills, including the ability to present information in a confident, clear, and concise manner over different media
- Proven ability to take initiative, anticipate and solve problems, and make decisions with mínimal supervision
- Good analytical skills and ability to work in a dynamic environment independently and with a team
- Adaptability and flexibility to handle changing priorities and demands.
- Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Meticulous attention to detail and proficiency in managing spreadsheets
- Strong written and verbal communication skills in English

**What We Offer**
- Culture that supports true collaboration whilst embracing remote working.
- Flexible start and end times.
- Blended (office/home) approach to work.
- Approach to personal development where we encourage individuals to grow and share what they've learned.
- Social events, both within the department and across the company.
- Home office IT equipment allowance, as the working model will be a blend of office and home working.
- Generous annual leave and wider circle employee benefits.
- Additional one day off to celebrate your birthday.
- Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness and Mintel Gives).
- Giving back is part of our culture with this in mind, Mintel gives employee 2 days leave per year to join local volunteering activity organised by our Mintel Gives (where applicable).
- Mental health and wellbeing support via Modern Health App.
- Beautifully designed offices to foster collaboration and fun.

Mintel is an equal opportunity employer that committed to the strength of an inclusive workplace.

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