Chief Operations Officer

4 weeks ago

Klang, Malaysia Agensi Pekerjaan SGS Sdn Bhd Full time

**5 Days Work**:

- **Friendly Working Environment**:

- **Attractive Remuneration Package**

**About the Company**

**Job Summary**:
As a Chief Operating Officer (COO), your role will involve overseeing the day-to-day operations of the business and ensuring its smooth functioning.

**You will play an important role in**:

- Develop and implement the company's strategic plans and objectives, in line with the overall vision and goals of the organization. Identify opportunities for growth, expansion, and market penetration.
- Streamline and optimize operational processes and procedures to enhance efficiency and productivity. Identify areas for improvement and implement strategies to achieve cost reduction and maximize profitability.
- Identify and assess operational risks, and develop risk management strategies to mitigate potential threats. Ensure compliance with regulatory requirements, industry standards, and best practices.
- Provide leadership and guidance to the operations team, fostering a collaborative and high-performance work environment. Set clear goals, objectives, and performance targets for the team members, and monitor their progress.
- Collaborate with the finance department to develop and manage budgets, financial forecasts, and financial performance indicators. Monitor financial performance against targets and take corrective actions as necessary.
- Responsible for management of non-performing loan (NPL) and credit recovery.
- Oversee relationships with car dealers, and business partners. Negotiate contracts and agreements to ensure favorable terms and conditions for the company. Monitor car dealer performance and address any issues or concerns.
- Ensure high levels of customer satisfaction by maintaining excellent service standards and addressing customer needs and concerns. Implement customer-centric strategies to enhance the credit experience and build long-term relationships with clients.
- Stay updated with industry trends and technological advancements to identify opportunities for innovation and automation within the credit company. Implement relevant technologies and systems to improve operational efficiency and customer experience.
- Develop and maintain operational performance metrics and reporting systems to monitor key performance indicators (KPIs). Analyse data to identify trends, patterns, and areas for improvement, and provide regular reports to the executive team.
- Foster effective communication and collaboration across different departments within the company. Coordinate with other senior executives to align operational strategies with broader organizational goals.
- Responsible to grow the business in the lending, personal loan and microcredit segment.

**To be Successful in this role, you will need to have**:

- Extensive experience in operations management, preferably in the credit industry or a related field. A solid understanding of the credit industry, including its regulations, market dynamics, and competitive landscape.
- 8 to 10years experience in a management position in the **credit, loan and finance industry**.
- Strong financial management skills for overseeing budgets, financial performance, and cost optimization. Familiarity with financial statements, forecasting, and budgeting processes.
- Excellent communication and interpersonal skills and ability to build relationships, negotiate contracts, and resolve conflicts.
- To possess strong problem-solving and decision-making abilities.

**Remuneration Packages**

Attractive salary package from **RM10,000 - RM18,000**, depending on qualification and experiences.

**SGS Recruitment** does not impose any charges to applicants. **It is absolutely free for job-seekers.**

**Salary**: RM10,000.00 - RM18,000.00 per month

Schedule:

- Day shift
- Monday to Friday

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