Quality Control Team Leader
6 months ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Lead, oversee daily operations and administrative functions.
- Assist Operations Supervisor in managing Quality Control daily operations for the Shopee International Platform team.
- Act as a backup team leader for the operation team.
- Manage high-stake processes such as intercepting prohibited parcels or dangerous goods and processing high-value parcels.
- Manage temporary staff attendance, productivity, and training, while ensuring work quality.
- Provide training to the Quality Control team on equipment utilization such as X-ray machines.
- Liaise with internal and external stakeholders to address warehouse stuck orders issues.
- Seek for continuous process improvement to enhance productivity.
- Any ad-hoc tasks assigned by the supervisor.
**Requirements**:
- Diploma in Business, Supply Chain Management, Engineering or relevant disciplines is preferred. Others with transferable skill sets are welcomed to apply.
- Experienced in logistics operations would be preferred.
- Good communication skills in Bahasa Malaysia and English will be added as an advantage.
- Strong leadership skills, promoting collaboration and teamwork across different departments or stakeholders.
- Intermediate computer skills such as Excel or Google Sheet.
- Working pattern: 45 working hours weekly (including lunch time), Overtime if required.
- Working location **:Senai, Johor.
-
Team Leader
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service Key Skills: Japanese language Team Leader BPO Voice Process Team Leading Travel Accounts BPO Operations Travel Processes inbound and outbound process Team lead operation operation team leader...
-
Japanese Team Team Leader
6 months ago
Kuala Lumpur, Malaysia Language Talent Solution Full time**Job Summary**: As a Japanese Speaking Team Leader, you will manage and guide a team that provides chat support through social media. Your primary goal is to enhance customer satisfaction and maximize team performance by overseeing daily operations, developing staff, and ensuring quality management. **Key Responsibilities**: - **Team Management**: - Lead...
-
Apac Reconciliations
6 months ago
Kuala Lumpur, Malaysia FNZ Group Full timeAPAC Reconciliations & Controls Team Leader **Role Description** FNZ Malaysia is an asset custodian. This means we hold client assets in our names as nominee and are responsible for the administration of those assets. The role and responsibilities of an APAC Reconciliations & Controls Team Leader is to oversee the Reconciliations and Pricing controls...
-
Team Leader
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team LeaderVacancy: *Japanese Team Lead - Customer Service* Location: Cyber Jaya, Malaysia. Salary Max: RM 12,400 max + Allowances Process: Travel...
-
Team Leader, Clinical Quality
6 months ago
Kuala Lumpur, Malaysia Talentasia Consultancy Full time**DUTIES & RESPONSIBILITIES** **1. QUALITY**: - Promote and lead Continuous Quality Improvement activities. - Collecting Data & Monitor clinical outcomes. - Evaluate quality performance indicator. - Ensuring blood sampling is taken according to planned schedule. - Monitor and follow up on Adverse Occurrences Reporting and investigation processes. - Monitor...
-
Team Leader
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Team Leader **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Team Leader Team Management Team Leading- Provide mentorship, guidance, and career development to members of their team.- high-performing team through an exciting...
-
Team Leader
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team Leader operations skills Call Centre skills BPO Call center Call centre voice good communication skills Call centre Operations - ROLE : Team...
-
Apac Reconciliations
7 months ago
Kuala Lumpur, Malaysia FNZ Full timeRole Description FNZ Malaysia is an asset custodian. This means we hold client assets in our names as nominee and are responsible for the administration of those assets. The role and responsibilities of an APAC Reconciliations & Controls Team Leader is to oversee the Reconciliations and Pricing controls functions within our FNZ platforms within the Asia...
-
Mandarin Team Leader
6 months ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeJob Brief A Call Center Team Leader plays a pivotal role in overseeing and managing a team of call center agents, ensuring smooth operations and exceptional customer service. Their job brief includes: - Supervising and leading a team of call center agents to meet performance targets. - Monitoring call center processes to enhance customer satisfaction and...
-
Intern Supplier Quality
8 months ago
Kuala Lumpur, Malaysia Gas Power Quality Full time**Job Description Summary**: In this role, you will support GE Power supplier quality function which including supplier qualification, product execution throughout submit final report to customer **Essential Responsibilities** - Will learn on project management and support maintaining project tracking - Support BOP product execution since quality control...
-
Intern for Quality
8 months ago
Kuala Lumpur, Malaysia Gas Power Quality Full time**Job Description Summary**: Role Summary/Purpose - Assist for all Project Quality function. **Essential Responsibilities** - Tracking incoming & outgoing customer letter for Quality - NOI tracking and updating the status of inspections. - Track and keep a summary of planned and upcoming customer inspections based on available tracking list. - Support...
-
Production Team Leader
6 months ago
Kuala Lumpur, Malaysia Haleon Full timeHello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep...
-
Quality Control Specialist
6 months ago
Kuala Lumpur, Malaysia Trip.com Group Full time**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **Introduction This position...
-
Assistant Team Leader
7 months ago
Kuala Lumpur, Malaysia FCM Full time**Job no**: 520760 **Brand**: FCM **Work type**: Full time **Location**: Kuala Lumpur, Malaysia **Categories**: Corporate & Group Travel **Are you looking to start with a new opportunity in the travel industry?** FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7...
-
Operations, Quality Assurance
6 months ago
Kuala Lumpur, Malaysia JPMorgan Chase & Co Full time**JOB DESCRIPTION** This role is a combination of routine QA testing, project management, and advisory role for APAC QA and OCM community. The incumbent will be working closely with the regional/country Operations BAU teams, regional/country OCM teams, APAC QA hub sub-teams/local team members and other stakeholders to help facilitate QA business and various...
-
Security Team Leader
7 months ago
Kuala Lumpur, Malaysia Hilton Full timeSecurity Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Team Leader
7 months ago
Kuala Lumpur, Malaysia London Stock Exchange Group Full timeTeam Leader We are hiring a Team Leader for our Fixed Income Data Department in Kuala Lumpur, Malaysia. **Role Summary** LSEG Fixed Income Data Department is responsible for the collection, analysis, integrated entry, data quality management and service of the full bond life cycle data operations of fixed income data in Asian Chinese, Japanese and Korean...
-
Team Leader/supervisor
6 months ago
Kuala Lumpur, Malaysia Vitality Boost Sdn Bhd Full time**BOOST JUICE BARS** **Industry**: Food & Beverage **Location**: Kuala Lumpur **Position**: Team Leader / Supervisor Boost Juice is South East Asia's largest juice and smoothie chain has expanded to over 200 stores. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great tasting products, the unique Boost Experience,...
-
Japanese Team Leader
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team Handling Team Leader - *Hi Team we need your support for this VERY URGENT Hiring for the role of Japanese Team Leaders. (Cyberjaya & KL Office...
-
Team Leader
6 months ago
Kuala Lumpur, Malaysia Cognizant Full time**Team Manager - Tech Support** **Qualification**: - Education - Graduate /Post Graduate - preferably MBA graduates Knowledge of CRM tools & MS office tools, especially (Excel, PowerPoint) **Responsibility**: **Stakeholder/Business Management**: - Provide updates and submit reports related to own area of work. - Interface with the management both in...