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Customer Service

1 month ago

Petaling Jaya, Malaysia Telecontinent Sdn Bhd Full time

**Requirements**
- Good communication skills
- Preferably contact centre working experience background
- Having a good command of the **English, Mandarin & Cantonese language** due to project nature
- University education or certificate preferably in IT or a related discipline
- **Good computer literacy** (able to navigate, utilize computer)
- **Able to start immediately** will be an added advantage.
- Experience in handling **P.O.S system** will be added advantage
- Training will be provided

**Responsibility**
- **Inbound 1st Level Technical Support**:

- To analyze, create and resolve tickets (if applicable).
- To t**roubleshoot** and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. **Password resets, SW configuration**, etc.).
- Transform tickets created by E-Mail or Fax into the Ticket system.
- Follow up on processing status (e. g. Engineer Time of Arrival)
- Identified and escalated priority issues per client specifications
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Ensure high levels of customer satisfaction with individual call
- Requires ability to multitask and handle diverse, complex issues

**Benefits**

**Remunerations**
- RM 3200-RM4000* monthly (Basic)
- Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etc )*
- Training will be provided

**Working hours**
- **24/ 7 Rotational shift basis with 8 working hour daily**:

- **Morning / Afternoon / Midnight shift**:

- 5 work days / week (including Public Holiday)
- 2 days off / week

**Location**
- Plaza 33, No.1 Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor (**Nearby Asia Jaya LRT** - 10 minute walking distance)

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- What is your Nationality?
- What is your date of birth?
- What is your salary expectation?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- Cantonese (preferred)
- Mandarin (preferred)
- English (preferred)