Customer Service Agent rm2,400 + Allowances
2 weeks ago
**Nature of Business**:Established online shopping platform in Malaysia
**Location**: Cheras, Kuala Lumpur
**Working Days**: 5 working days & 9 hours included break (24-hours Rotational shift)
**Salary**: Basic RM2,400 + RM300 (KPI Allowances) + RM200 (Attendance Allowance) + RM15 (Night Shift Allowances)
**Job Requirements**:
- Minimum SPM and above.
- Able to work rotational shift.
- **At least 1 year experience in Customer Service or Contact Centers.**:
- Having excellent spoken and written skills in English & Bahasa Malaysia.
- Being able to work independently.
- Ability to multi-task, prioritize and manage time effectively.
**Responsibilities**:
- Provide accurate information and assistance in a professional matter to customers.
- Respond to all customers' requests in an accurate and timely manner.
- Document call center processes and FAQs, and work on continuous process improvement.
- Be the voice of customers to provide feedback to the company.
- Analyze customer experience reports and insights and come up with improvement suggestions and initiatives.
- To be able to restore issues by providing service recovery to the customers.
**Salary**: RM2,400.00 - RM2,800.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Performance bonus
**Experience**:
- Contact Centre: 1 year (preferred)
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