Business Area Manager
6 days ago
Responsibilities
- Optimizing and overseeing operations to ensure efficiency.
- Organize and oversee the operations of a number of branches and departments.
- Assume responsibility for the overall success of the branches and departments by setting KPI, supervising Branch Executives and ensuring they are attained.
- Managing diverse operations from a distance.
- Formulate fruitful business development strategies to ensure long-term success.
- Set standards and objectives for different branches and departments.
- Lead a team of Branch Executives towards effective collaboration and attainment of goals.
- Undertake sound financial management to ensure branches are profitable and stay within budget.
- Ensure compliance with company’s policies and operational guidelines.
- Evaluate performance using key metrics and address issues to improve it.
- Responsible for the bottom-line profitability of the branches business for the company.
- Analyse local business conditions and make recommendations to identify best practices, pricing, market trends, gaps, risks and opportunities, and oversee the implementation of these recommendations and its initiatives.
- Grow the business through identification of new customers and provide competitive advantage in quality, value/cost, delivery on time and safely.
- For existing customers, implement Customer Relationship Management (CRM) to ensure customers continue to be delighted with our services.
- Identify new initiatives to find new ways of selling and costs savings opportunities, validate with Marketing and Finance, realize and track the extra value generated and costs savings.
- Work with Marketing and support all marketing and promotions to achieve the agreed targets.
- Work with C&P to ensure a healthy level of stock inventories, reduce slow moving, remove dead stocks, stocks transfer and receiving process are on timely manner and stocks are arranged and displayed in a well organised way.
- Resolve customer complaints quickly and identify remedial actions to address the root cause of the problem.
- Ensure 100% accuracy for stocks inventory and sales ledger and cash transactions.
- Ensure compliance to local law and regulations for all activities at the branches
REQUIREMENT
- Proven experience with solid understanding of a successful business and management practices as area manager, branch manager, assistant manager or similar managerial role, preferably in duty-free
- Knowledge of performance evaluation metrics and principles
- Working knowledge of ERP software
- Exceptional communication and interpersonal abilities
- Excellent organizational and leadership abilities
- Strong business acumen with a strategic orientation
- Excellent problem-solving abilities
- BSc/BA in business administration, retail management or similar field.
- Builds strong customer relationship skills - Customer Relationship Management (CRM)
- Proven to lead and manage a team, work under pressure and handle customer complaints
- Highly organized and attention to details oriented
- Excellent analytical skills
- Good computer literacy
**Salary**: RM11,000.00 - RM12,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- English (preferred)
- bahasa (preferred)
- Mandarin (preferred)
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