Customer Service Representative

6 months ago


Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

**Responsibilities**:

- Update account maintenance and assist to ensure of the subscription benefit customer care.
- Assist to get feedback on the Customer Satisfaction Score Tracking
- To ensure customer aware of the subscription renewal period timeline
- Follow up with customer subscription renewal status
- Support customer enquire or concerns directly to ensure the matter being address
- Support as representative person to vendor on our forecast update
- Update CRM Assets Management
- Assist to update the monthly and quarterly report to respective person and management
- Perform any ad-hoc assignments as required by the Management

**Job Requirement**:

- Good interpersonal skills, confident and multitasking.
- Proficient in both written and spoken in English will be added advantage.
- Proficiency in Microsoft Office (Words, Excel, Powerpoint).

*Location: A-7-3A & A-7-5, AtivoPlaza, Jalan PJU 9/1 Damansara Avenue, Bandar Sri Damansara, 52200 Kuala Lumpu

**Job Type**: Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- Expected salary? *Require

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (preferred)



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