1st Layer Support

2 weeks ago


Kuala Lumpur, Malaysia FK Technology Sdn Bhd Full time

1. Provide first level contact and convey resolutions to customer issues 2. Properly escalate unresolved queries to the next level of support 3. Track, route and redirect problems to correct resources 4. Update customer data and produce activity reports 5. Walk customers through problem solving process 6. Follow up with customers, provide feedback and see problems through to resolution 7. Utilise excellent customer service skills and exceed customers’ expectations 8. Ensure proper recording, documentation and closure 9. Recommended procedure modifications or improvements 10. Preserve and grow your knowledge of help desk procedures, products and services
FK Technology Sdn. Bhd. (929210-W) (FK) was incorporated in year 2011 with the main objective to involve in the ICT Industry by being a dynamic solution provider in Malaysia. Since its establishment, FK had managed to assist their customer in fulfilling different kind of needs and requirements. FK provides comprehensive IT solutions designed to streamline business processes and improve communication in the workplace. These solutions are enhanced with a range of integration and consulting services, as well as hardware, software and storage product offerings. Our experienced client representative managers together with experienced technical team, work with clients to deliver innovative solutions to the most demanding business and IT challenges. We will work with you to address business challenges and provide successful technology solutions that improve efficiency, cost effective and highly available. As an experienced System Integrator (SI), we are proud to offer the full line of hardware, software and services. At FK, our goal is to bring business and technology together. To achieve that, we have identified the crucial components of the IT infrastructures that make up the foundation of any business - Inter-networking, Information Security, System and Storage and Support & Maintenance. By delivering these comprehensive solutions and services in these critical areas, we can help make the technology works for your organization.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5


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