Manager, Control Operations

2 months ago


Kuala Lumpur, Malaysia United Overseas Bank (Malaysia) Bhd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The **Retail **function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

**Personal Financial Services**

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

**Responsibilities**:

- Ensures effectiveness of the risk and control environment of the KYC operations and Name Screening function, as well as governance
- Creates and maintains the interface between the Anti-Financial Crime (AFC) Ops function and other control functions that impact the Business (namely Transaction Monitoring, Payment Screening) and ensures regular reporting of operational metrics
- Identify the risk-related gaps across business processes, business units, and develop training materials to increase the level of awareness or suggest recommendations to close the gaps
- Continually seeks to improve the operational effectiveness, efficiency, and quality standards
- Stays informed of existing, emerging /new risks around financial crime and provides recommendations on appropriate control measures and performance/productivity improvement
- implementing process improvement recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements and remediation of control weaknesses / gaps
- Ensure alignment and adoption of AML/CFT and operation risk management (ORM) policies & procedures to manage / mitigate risks
- Review and ensure the accuracy and governance of department’s SOPs
- Perform risk assessment and monitoring through ORM Programs ie: Key Risk and Control Self-Assessment (KRCSA), AML Control Self-Assessment (AMLCSA), Outsourcing, Key Operational Risk Indicators (KORI), Management Risk Awareness (MRA) and Incident Reporting

**Job Requirements**:

- Experience in data analysis and problem solving with acute attention to detail.
- Demonstrated organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment.
- Excellent time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities.
- Preferably well versed in Microsoft Excel, Microsoft Access, Visual Basic for Applications and SQL (Structured Query Language).
- Bachelor’s/University degree or equivalent experience

**Be a part of UOB Family**:



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